Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,795 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the the claims process. Easy to file claims and upload documents”

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Posted 6 months ago

“It takes too long to process claims. Additionally, Pets Best says they have contacted your Vet, or says they haven't received the information back from your vet, but in fact, they have more often than not received that information. where it goes, no one knows. So I don't think they do a great job of processing claims and keeping their files in order.”

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Posted 6 months ago

“Very satisfied.”

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Posted 6 months ago

“Such outstanding insurance for the cost! They've never nitpicked on claims I've put in and when I found out my dog was really sick and needed some expensive treatment, Pets Best was there to make sure she got the care she needed and I wasn't bankrupted!”

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Posted 6 months ago

“Prompt payment on claims. Great coverage”

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Posted 6 months ago

“My first claim went smoothly. The claim paperwork and uploading of receipts was straightforward. Thank you!”

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Posted 6 months ago

“This new to me. First time I had to use it still figuring out what they pay for. But so far it helps out some. No complaints.”

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Posted 6 months ago

“Pet best is best !!”

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Posted 6 months ago

“They kept in constant contact about my claim and were great with reimbursement.”

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Posted 6 months ago

“After years of never taking out insurance on our animals last year, we had to choose between an $18,000 surgery and euthanizing our dog. We took out a second mortgage and did the surgery and our dog passed away anyway. Over this past year we have adopted two dogs and two cats and made the very firm decision that we were insuring all of them. At the recommendation of a staff member at our veterinary office we went with Pets Best. They have not disappointed. They have covered everything exactly as they stated that they would when I took the policy out things that have not been covered are not surprises. I have never had to submit additional paperwork other than when I submitted upfront, then asked questions or had to argue. Everything has gone. Smoothly and payments are received quickly. Recently, we really took the policy for a test drive with our 14 month old dog who ate something we are still unaware of what it was and became extraordinarily sick requiring six days of hospitalization. It was so comforting to be able to make decisions for him that were not based upon the impact on our finances, but rather the well-being of our little baby. Our final bill was $7200 and I couldn’t help but wonder was the insurance actually going to pay? I had heard so many bad experiences with people with other pet insurance. Plans that I thought “oh man, let’s hope they come through.” They did. All totaled our responsibility was less than $1000 which accounted for the 10% co-pay that we had and a few things that were not covered. Again, we were not unhappy about the things that were not covered - we were aware, and it had been made clear upfront that the specific things things like special diets or supplements were not covered. We could not be happier with Pets Best!”

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Posted 6 months ago

“Love Pet Best, Good insurance company to deal with, customer service is good also very helpful They have been very good to my dog, We have Pets Best since 9 weeks old puppy best time to get it No insurance covers Pre exiting conditions, Pets best do cover re-checks and medications and a yearly deductable not per claim. i never took pet insurance before many years ago but today you have so many different companies but you need to READ everything and compare. I think Pet Best is great out of all of them but you need insurance when puppy. It takes about 2 weeks to get paid back which isnt bad and direct deposit is the best when to go.”

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Posted 6 months ago

“Overall pretty good value. I usually get reimbursed for my claims. This last one took way too long to process, almost exactly a month. But most importantly, I feel safe that my pet is covered from major accidents and happy with what I pay.”

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Posted 6 months ago

“Very satisfied with the easy claim process, and timely reimbursements.”

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Posted 6 months ago

“I think the insurance is good. Price and value are good. The time it takes for claims to be verified and response takes too long.”

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Posted 6 months ago

“Very happy with the claims process. Handled quickly”

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Posted 6 months ago

“The process for a claim is very long. Wouldn't recommend them at this time.”

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Posted 6 months ago

“You are the best!”

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Posted 6 months ago

“Just used my pet's insurance for the first time. I was notified immediately that my claim had been received and in a few days the money was headed to my checking account. Thank you.”

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Posted 6 months ago

“Sent in a claim for a wellness visit and was contacted immediately concerning evaluation. Upon acceptance a check was in the mail within days. Appreciate the promptness .”

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Posted 6 months ago

“easy to file a claim , and quickly paid out, greatly reduced the stress wile a pet is sick.”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 29,795 reviews