Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,472 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,472 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Claims handled in a very professional manner and met expectations for reimbursement.”

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Posted 5 months ago

“Generally, very good. But over the past few months, have had to wait an inordinate amount of time for a response”

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Posted 5 months ago

“I really love having Pets Best as my pets health insurance!! The service from them have always been excellent.”

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Posted 5 months ago

“Happy with the insurance, the app and wait times can be frustrating. But the price is right.”

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Posted 5 months ago

“I've had Pets best for over 5 years now and they are the best! Won't go anywhere else.”

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Posted 5 months ago

“Fast and efficient payment of claims”

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Posted 5 months ago

“Pets Best has been essential for our German Shepherd as he's gotten older and experienced some health issues. The Pets Best portal makes filing claims very simple and reimbursements happen automatically after they are processed. I have recommended Pets Best to several friends based on our experience.”

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Posted 5 months ago

“Policy is as described. Service is very slow. No customer service to talk to except email, which auto replies. Not happy with the service but the policies are what I signed up for.”

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Posted 5 months ago

“I’ve had PetsBest since 2020, the claims process has definitely improved over the years. Still a bit upset that they are linking non-issues to allergies from a 13 week puppy visit to a 2 year full blown allergy attack. Even with 3 specialists writing a letter that they ARE NOT related the adjusters word is final. So purchase insurance the day you bring your pup home.”

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Posted 5 months ago

“Our 3 Springer Spaniels have been insure with Pets Best since 2019 and we are very satisifed with the claims service and reimburesments.”

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Posted 5 months ago

“Great insurance, fair pricing, good payout after deductible and ability to tailor the policy to fit your needs. Would recommend. Sometimes payouts take a while, so that is something to consider if it’s important to you.”

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Posted 5 months ago

“Best Best was amazing when my dog was going through surgeries and testing to find out what was going on. Anytime I had to reach out to them they were very helpful and courteous. They have a couple of different ways to submit your claims, and very detailed explanation of benefits. I highly recommend them.”

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Posted 5 months ago

“So far they have provided benefits with no hidden restrictions. Review of claims have been quick and efficient - or they communicate if there are any delays. App is hit and miss.”

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Posted 5 months ago

“I recommend Pets Best to everyone as the most affordable and the most helpful pet insurance on the market. It gives me peace of mind knowing that I will be able to properly care for my four legged family member, giving them a long and healty life. Thank you.”

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Posted 5 months ago

“they have been very helpful and dealing with our insurance claims would recommend them highly”

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Posted 5 months ago

“The time it takes to process a recurrent simple claim is ridiculous.”

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Posted 5 months ago

“The turn around time once you submit a claim is nearly a full month before the claim is processed, and even longer until you receive reimbursement. The wait time is ridiculous.”

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Posted 5 months ago

“Pets Best Pet Health Insurance is wonderful! It is taken into consideration what procedures are followed as well as medications, and often pays approximately 80% back. Notifications are made regarding how much is paid out and what it is for, in advance.”

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Posted 5 months ago

“I’m still waiting for my money for a refund of what I paid to my veterinarian. It’s been since December 30 so I think that’s a little bit too long. Really would like my money back.”

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Posted 5 months ago

“I have been a customer for 8 years. Good customer service and claims process, but the yearly premium increases are excessive. My monthly cost went up about $20 per pet in one year, which is very hard to justify. Also, the website and app were down or unreliable for months, and we didn’t get an explanation until months later from the CEO, which is not acceptable for such a major issue. I’ve had to reduce coverage for my three cats because I can’t afford it anymore, and switching isn’t really an option due to pre-existing conditions. Good service, but pricing and communication are serious problems.”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 32,472 reviews