Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,648 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,648 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“So far this company has always reimbursed for my dogs vet visits. Payment has come in a timely manner with explanations”

Helpful Report

Posted 5 months ago

“My rating is a 2.5. PB paid all of my claims because they were legitimate but as soon as they could they raised my premiums to $2400 yr for 2 dogs which is unfair. But they know I am stuck paying it bc my dogs now have preexisting conditions. They also take too long to process a claim unless it is a prescription refill. I believe in pet insurance, and was grateful for PB support but again, they are overcharging now.”

Helpful Report

Posted 5 months ago

“The app is pretty annoying for starters. I’ll enter my login and it’ll make me confirm that it’s really me by email or text, which is fine. But sometimes it’ll make me constantly redo it over and over for some reason. After spending well over $1,000 for my dog I just now hit the $500 deductible which is so crazy considering there’s so much that they do actually cover but whatever. The claims process takes a very long time and if I knew this ahead of time I would’ve just went with a different pet insurance but once you have one you might as well stay because any preexisting conditions won’t be covered by the next. Just do some research before you join pets best basically. I feel like I’m spending $89 a month for no reason sometimes.”

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Posted 5 months ago

“I'm always confident that my claims will be processed quickly.”

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Posted 5 months ago

“Definitely clunkier submission process and much longer wait time for claims than my previous pet insurance (Healthy Paws). The claim was finally paid, but I was a little put off by the fact that they exclude the "co-pay" from the amount of invoice submission that applies toward the deductible. This effectively meant that a $500 deductible with 20% co-insurance became a $600 exclusion before any claim money kicked in. I went back and re-read the policy and this is the methodology spelled out, but it would seem more ingenuous to just call it a $600 deductible with eligible charges beyond that being reimbursed at 80%.”

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Posted 5 months ago

“I just submitted my first claim with Pets Best on 4-20-26 and ten days later the money was in my checking account. So far I am satisfied. It was very easy to file the claim, and 10 days to receive payment is reasonable.”

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Posted 5 months ago

“My bulldog is the third pet I have had insured with Pets Best Health Insurane over the years. I have always had nothing but positive dealings with this company. Anytime I submit a claim, it is quickly reviewed and a fair reimbursement is deposited into my bank account in a timely manner.”

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Posted 5 months ago

“Easy to file claims, receive feedback in a timely manner.”

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Posted 5 months ago

“I feel like so many things my vet recommends aren't covered or I barely get a portion of the costs back anymore.”

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Posted 5 months ago

“I love how easy it was to submit a claim and get reimbursed. However, with a $500 deductible and $144 in copays, I only got $77 back on a $812 bill. I know going forward my deductible is covered for the year but I've never heard of copays at a Vet and my previous per insurance didn't have copays. It was disappointing and made me wonder if my $100+ a month insurance bill is worth it.”

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Posted 5 months ago

“So much better than nationwide”

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Posted 5 months ago

“Doesn’t cover anything. Canceling my policy immediately”

Helpful Report

Posted 5 months ago

“Didn’t have to contact them to follow up on my claims, I just got a notification that claims have been processed.”

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Posted 5 months ago

“Terrible claim handling. Terrible coverage”

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Posted 5 months ago

“We've had enough difficulty interning with their app and website that I've through about leaving. On the upside i am able to communicate via e mail and they do seem to reimburse us. Though it's difficult to keep track because I don't get any paper billing and I can't access the website portal.”

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Posted 5 months ago

“Worth the price”

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Posted 5 months ago

“Good customer service”

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Posted 5 months ago

“I paid $204 a month for insurance for one dog. My insurance has gone up over $100 per month over the past few years due to a preexisting condition typical to my dog’s specific breed. I submitted a $226 vet bill for two deep puncture wounds my dog received. I received a $45 refund for this $226 invoice which had nothing to do with my dog’s preexisting condition. $100 was deducted for a deductible and his antibiotics were not covered. This is outrageous.”

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Posted 5 months ago

“Great insurance plans and coverage!”

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Posted 5 months ago

“I have had nothing but good experiences with PetsBest. You pay a bit more up front (out of pocket and then reimbursed as opposed to direct pay to vet) but I find the coverage and the experience better than with some of the more well known plans. I’ve recommended PetsBest to all of my pet parent friends.”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 33,648 reviews