Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,782 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,782 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why all of a sudden I have a deductible I don't remember seeing the deductible before why is there a deductible? Is the animal insurance company regulated by the federal government or even the state government? I shall find out about this I have an appointment with Congressman, on the situation that you guys are not regulated at all, and should be.”

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Posted 3 months ago

“Thank you!”

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Posted 3 months ago

“I have generally been happy with reimbursements, but the length of time between submitting and being paid is very long sometimes. Also, I'm often told that I have hit my limit for reimbursement right at the beginning of the year. How can I hit my limit when my plan year has just started?”

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Posted 3 months ago

“Found contradictory info on web site.For example in one place it was stated that a vet prescribed food would be covered by the plan but I was told by a representative that this wasn't so. I have submitted hundreds of dollars of vet charges but have only recieved 20 dollars in reimbursement. Will probably change to another company.”

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Posted 3 months ago

“They don’t cover anything. What’s the point of paying insurance each month?”

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Posted 3 months ago

“It’s taking over a month and I still have not received my reimbursement. That is way to long keeping my money tied up.”

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Posted 3 months ago

“Pets Best is there when you need them, in those tough moments any pet owner goes through. It's reassuring to know you can care for your pet without jeopardizing their health and your resources. Thank you for taking care of my pup, Pets Best!”

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Posted 3 months ago

“Honestly, not sure if I would do this again. We have the wellness plan and the injury/illness plan. And I definitely don’t feel like the wellness plan was worth the money. Only covers a certain amount for vaccines, etc. and I don’t feel like I’ve even came close to covering even half of what we had to do with our dog. I’m interested to see how much it will cover up the spay. I will say it’s easy to submit on the app so that is nice and haven’t had to use it for the illness/accident yet so I can’t comment on that.”

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Posted 3 months ago

“Sometimes I have to supply so much paperwork from the vet for you to determine coverage. You did not cover periodontal disease that my young dog started even though she had super teeth according to all vet check ups and I did the cleaning as precautionary because the last vet said she could have it on the insides of her teeth where I can’t reach with a toothbrush so I had them clean her teeth and they found some minor periodontal disease. It should have been covered because she was going under anesthesia for limping to check her hips and knees. All was due to injury. So sometimes I get frustrated and ask what am I paying for then! Sometimes you do a good job and pay rather quickly but lately it takes much longer to process claims and the app never works so I have to uninstall and reinstall it every time. Needs improvement.”

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Posted 3 months ago

“I’m happy with the service and the coverage! the only thing I’d critique is the timeliness of processing the claims.”

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Posted 3 months ago

“Very nice to have when something happens. My only problem is one dog is $230 at six years old and the other one is 92 then 50s apiece for my cats don’t understand why the one is $230 other than that, I’m happy with the service.”

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Posted 3 months ago

“Great customer service.”

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Posted 3 months ago

“We love our frenchie and originally chose Pets Best because our other insurance provider was affiliated with it. We changed that provider, but stayed with Pets Best. The rates are reasonable, and while I have heard from some other pet owners we know that the speed of resolving claims with their insurer is faster, I still feel like this service is good. A frenchie requires a lot of extra care so insurance is a must, and while I'm not absolutely certain that Pets Best is the best out there, they've served us well so far.”

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Posted 3 months ago

“I pay $80 a month for both of my cats, yet the maximum coverage for the yearly wellness is $125/150each. I am most likely going to end my coverage with pets best and just move $80 into an account every month, because it would far surpass the $150 coverage.”

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Posted 3 months ago

“I have no negative things to say about the coverage my dogs receive. I am beyond grateful for this company.”

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Posted 3 months ago

“Getting health insurance for our dog was the best decision we ever made. We had been on other insurances and it felt like we paid for nothing. Submitted claims that took weeks or months to be proccessed and received no coverage. In the last 2 years our dog has experienced unexpected injuries that required surgery and Pets Best covered almost 90% of the costs. Submitting claims is very easy and the the processing time is very fast! We would be drowning if it weren't for pet insurance. Definitely recommend Pets Best!”

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Posted 3 months ago

“Love this insurance it’s been such a stress relief in a time of need for us and our pup!”

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Posted 3 months ago

“The very best”

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Posted 3 months ago

“I appreciate Pets Best going through the mountains of information I sent in about my dog's illness and discerning what parts of it were necessary for reimbursement and were covered. Thanks to having Pets Best Insurance I was able to adequately care for my Pet financially when he needed it.”

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Posted 3 months ago

“Not happy with my last claim. My pets X-ray and medication was not cover. What is the point of me paying my monthly payments and my claims never get covert.”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 29,782 reviews