Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,641 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,641 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We submitted all medical records to process an emergency claim yet it took weeks to process. Not acceptable. Poor communication”

Helpful Report

Posted 3 months ago

“It is easy and fast. You submit and in days I get the completion email. I got busy and had some situations and fell behind submitting. I was able to submit all the ones I missed. Pets Best Pet processed everything in order and the paperwork was broken out clearly and easy to understand.”

Helpful Report

Posted 3 months ago

Hi Michal, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Pets Best was great the first year, and within 2 years the premium is unaffordable! The payout compared to the premium especially for the wellness plan makes the $87 monthly premium pointless and way overpriced! So I'll be canceling the wellness plan. I haven't had to use the illness/accident plan but I truly hope it will reimburse better than the wellness plan.”

Helpful Report

Posted 3 months ago

“I feel like I am wasting my money. Everytime I submit a claim it gets denied. Even if part of the claims got paid a little something I would be happy. This is my first time with Pet Insurance. Not sure if it is worth it.”

Helpful Report

Posted 3 months ago

“Pets Best is an honest and fair company. As one that has used other insurers and has unfortunately had German Shepherds with issues, Pets Best has been there every time. Highly recommend!”

Helpful Report

Posted 3 months ago

Hi Michael, thank you so much for sharing your experience. We are thrilled to hear we have been able to help with your German Shepherd's medical expenses. Thank you for being a part of the Pets Best family! -AS

Posted 3 months ago

“Turn around time on claims can be slow, but they have always covered my claims as laid out in the benefits plan.”

Helpful Report

Posted 3 months ago

“Claim submission process is super easy and there hasn’t been any haggling over reimbursements - very pleased!”

Helpful Report

Posted 3 months ago

Hi Julie, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“It's so easy to submit claims, and they are reviewed so quickly.”

Helpful Report

Posted 3 months ago

Hi Graham, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Pets Best has gotten so much better with processing in a timely manner Glad the app was finally fixed. Why is the always problems with the app”

Helpful Report

Posted 3 months ago

“So....very satisfied. I have highly recommended Pets Best to many friends and family.”

Helpful Report

Posted 3 months ago

Hi Bethann, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Pests best is a great insurance and very responsible. The customer service is always helpful when i have questions”

Helpful Report

Posted 3 months ago

Hi Wendy, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Outstanding pet insurance company. Has always processed my claims in a timely manner and has been very fair with all my cats health issues. Fear pricing very good customer service. Would highly recommend this company or all your pets insurance needs.”

Helpful Report

Posted 3 months ago

Hi Michael, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 months ago

“I’m very happy with the results of my phone call. He was very nice and helpful.”

Helpful Report

Posted 3 months ago

Hi Sheryl, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“I have had Pets Best insurance for many years now and am completely satisfied with the quick turnaround of my claims.”

Helpful Report

Posted 3 months ago

Hi Lynne, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“My pet had an ATL injury. Something went wrong and the plate had to be taken out and then put back in pets Best is the best insurance company they pay everything but 20% for all three surgeries what a great insurance company I recommend anybody to go to Pets Best for their needs.”

Helpful Report

Posted 3 months ago

Hi Robin, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! -AS

Posted 3 months ago

“Very satisfied and good experience. Quick review of my claim and reimbursement.”

Helpful Report

Posted 3 months ago

Hi Mario, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Easy to file claims. Prompt responses”

Helpful Report

Posted 3 months ago

Hi Alicia, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“This is my first experience inquiring about a payment back to me for services I paid for. I have been waiting on my refund for a long time. PetsBest keeps asking for vet reports when I collected them myself from N Davidson and Thomasville veterinary hospital and Emailed them myself to Pets Best. I’m just going in circles and frustrated with this company. It would be nice to actually speak to someone about my account instead of emails requesting the same information.”

Helpful Report

Posted 3 months ago

“My cat had an accident where he ran and slipped, fell, and broke off his left canine. The vet proposed a root canal, which was performed and PetsBest promptly paid the bill. Months later, the cat developed a tearing eye on the left side, which didn't go away though we tried multiple types of eye drops, etc. Long story short, back to the vet who did the root canal who then saw inflammation had developed on top of the root, pulled the tooth, and now my cat is happy and freed of his tearing eye. What an ordeal that all was. But PetsBest had been great coming through exactly with what I signed up for, promptly and efficiently. I am a grateful customer.”

Helpful Report

Posted 3 months ago

Hi Christina, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! -AS

Posted 3 months ago

“They are always fair with their evaluations of coverage. After payment approved it does take a few days to receive the funds.”

Helpful Report

Posted 3 months ago

Hi Bruce, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 33,641 reviews