Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,622 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,622 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sure I can write a 'short' review. I'm a bit upset that these pet ins. companies, Pets Best included, don't take into consideration the pet is still in good health regardless of their age. With that said, I had to drop 2 IMPORTANT things from my pets policy in order to afford the monthly premium. I think it's terrible ALL these ins companies make it so damn hard for us to keep our pets insured especially with vet prices, which are out of control too.”

Helpful Report

Posted 3 months ago

“Wonderful”

Helpful Report

Posted 3 months ago

“Our experience with Pet Best has not been positive at all. Here are just a few reasons. The time it takes for decision on if they will reimburse anything is typically a month… they aren’t quick at all. However, the time it takes for them to decline an appeal is astonishingly quick! They are truly an “insurance company”. Also, their app never works and now they’ve come up with some verification method for their online portal that even after you verify yourself, you are unable to log into the website from an unrecognized device. Every thing about Pets Best is maddening. If you’re a consumer reading this review, our dog’s oncology office (which PB has declined any help towards making me now familiar with their appeal process) highly recommends Trupanion - says that they are pleasant to work with and their turnaround time is extremely quick. I can’t make claims for them as a customer but will be definitely looking into them for any future fur-babies.”

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Posted 3 months ago

“Very good insurance for the furbabies. Claims are easy to submit and fast reimbursement for them.”

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Posted 3 months ago

“In June of 2023 my westie, Bella was diagnosed with TCC bladder cancer. She was treated for the bladder cancer for 27 months. She recieved treatments every 3 to 4 weeks. Pets Best allowed me to financially provide her with the best treatment possible. She lost the battle September 26th. I am very thankful I had Pets Best to support our effort to help maintain a quality of life for as much time as possible. Her lose leaves an emptiness in my heart.”

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Posted 3 months ago

“Takes too long to process claims, and they seldom cover any of the costs! Not sure it’s worth it !”

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Posted 3 months ago

“Prices go up hundreds of dollars a year ($637 last year to $967 this year) and while I did not choose wellness coverage , they do not cover illness exams. My dog has an issue that needs follow up visits and they are not covered because it is an “exam”. Would not recommend and I’m sorry that I have them because I can’t change now.”

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Posted 3 months ago

“⭐️⭐️⭐️⭐️⭐️ I absolutely love Pets Best Insurance! They’ve been amazing with my American Bully, Romie. Every claim has been super easy, fast, and stress-free. It’s such a relief knowing Romie’s covered and cared for by a company that truly puts pets first. Highly recommend to any pet parent! 🐾❤️”

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Posted 3 months ago

“I joined this Co because everyone that I spoke to, said , everything goes through quickly not much wait time ,etc... And I have to say, I am a little surprised that every one that I submitted has taken a very long time... And actually there is either 1 or 2 that still says processing... and they were submitted before this last one that did go through... We will see how it goes....”

Helpful Report

Posted 3 months ago

“We've had a great experience with our pet insurance so far. We filed a couple of claims, and each one was handled promptly and without any issues. The process was straightforward, and the reimbursement times were reasonable. It's a relief to have peace of mind knowing our pet is covered when unexpected medical expenses come up.”

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Posted 3 months ago

“good coverage thank you”

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Posted 3 months ago

“Can be slow for reimbursements”

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Posted 3 months ago

“Their customer service is great, as is their response time to submitted claims. Haven't had any issues with them at all.”

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Posted 3 months ago

“I've had Bo insured for 8 years. I've always had a good experience and no issues with claims. I highly recommend Pets Best Pet Health Insurance. Thank you! :-)”

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Posted 3 months ago

“It is good to have it for my furbabies to stay healthy.”

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Posted 3 months ago

“Very expensive”

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Posted 3 months ago

“Pets best literally saved my little girl, Olivia benson’s life. Without Pets Best assistance with the claims I would not have been able to afford the treatment she needed due to her illness. I had no issues with filing the multiple claims, and when I had any questions or concerns their representatives were kind, thoughtful and knowledgeable on all questions asked. Thank you Pets Best for assisting our family during this difficult ordeal.”

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Posted 3 months ago

“They price was fair, service for claims is quick, I appreciate their customer service as well.”

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Posted 3 months ago

“Very satisfied with my little dog's insurance claim. Actually I got some doubt about it because some people's around me gave me some negative thoughts about insurance claiming .but, petbest gave me good results depends on insurance declaration with provided accurate medical records. Thanks”

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Posted 3 months ago

“Our Corgi was injured on October 1st. We're so thankful for Pets Best Pet Insurance and the peace of mind it gave us knowing we would be able to treat and care for her. Pets Best group processed our claim promptly and efficiently, allowing us to focus on our Corgi's recovery. Thank You Pets Best Pet Insurance”

Helpful Report

Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 30,622 reviews