Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,640 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,640 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“They just doubled my premium. My dog has been to the vet two times in four years of her life and just doubled it. No thanks. Will be looking around at other insurance”

Helpful Report

Posted 3 months ago

“Illness Policy on kitten. Progressive Car Insurance bundle - 5% First claim process was a nightmare. Website, where you upload data, is difficult to use. Ended up being advised to repeat all information in individual emails to claim service desk. This was cumbersome but more responsive ... except for what they referred to as duplicate claims. Then was told I needed to produce proof of payment. I had in emailed claims. Repeated process. Have now received payments on claims with several denials of coverage. READ YOUR POLICY VERY VERY WELL TO UNDERSTAND WHAT IS COVERED.”

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Posted 3 months ago

“Incredibly grateful for our policy with Pets Best. Our dog just had a life threatening emergency that then caused a mix of subsequent issues, all of which were also life threatening. Pre-insurance our bill was $18K and it would’ve been much more difficult to make decisions for her without insurance.”

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Posted 3 months ago

“Taking way too long to pay claims. Very disappointing.”

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Posted 3 months ago

“I have had Pets Best insurance since my 5 year old dog was a little puppy, and it's been great. The reimbursement for wellness care is a little low since I live in an expensive area, but it's still been worth it, and the accident and illness coverage is a great value. It's easy to submit a claim and the reimbursements come quickly. It gives me great peace of mind to know I can get care for my dog without going broke!”

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Posted 3 months ago

“Claims answered quickly. Very happy past 4 years with Pets Best.”

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Posted 3 months ago

“My dog has allergies and having pets best insurance has been a great help financially”

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Posted 3 months ago

“Not satisfied. Too expensive and they find a way to deny any claim.”

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Posted 3 months ago

“Quick and easy process”

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Posted 3 months ago

“I have used Pets Best Insurance since 2005. They have insured all 3 of my pets and are very easy to work with. They make it easy to file claims & processing time is very timely. I feel at ease that my pets have good coverage should they need it. Thank you Pets Best Insurance!”

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Posted 3 months ago

“Last claim was easy to file. It was handled within a few days and the settlement was fair.”

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Posted 3 months ago

“Wonderful”

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Posted 3 months ago

“I recommend pets best to EVERYONE. I could not take care of my Shih Tzu without them. It’s been a rocky road. She has a liver disorder that requires monitoring. Thank God she is 9 years old and doing well. 8 weeks ago she fell and fractured her jaw. She required surgery. It’s been a nightmare. Pets best has been with us every step of the way. I’m a senior on a fixed income. What would I have done? They honor the policy, process claims quickly do I can pay when the credit card bill arrives. If you are choosing a pet insurance company, choose Pets Best.”

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Posted 3 months ago

“I’ve never had to dispute any claim in the 5 years I’ve had Pets Best. I am happy with the benefits we receive and payouts we have gotten. My dog is middle aged, the premium is starting to get high. I didn’t give 5 stars because the time it takes to process a claim varies wildly. Some claims are done in 24 hours and others have taken months. While always apologetic for the delays, I wish they were consistent. The other issue is that the website goes down so you can’t login or submit a claim. They need to work on that for sure.”

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Posted 3 months ago

“Fantastic service, easy to file claim, reasonable premiums, and they have paid claims promptly if I have properly submitted documents. I have used for over two years and thankful that I have these people standing with me if needed.”

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Posted 3 months ago

“So far so good. I thought I had a smaller deductible but at least they're covering some of the costs. So far they've given detailed EOBs of what they cover and what they don't. It's a fair rate for 2 puppies.”

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Posted 3 months ago

“I would like a policy review. I keep paying higher premiums with less coverage and representatives are very hard to get in touch with.”

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Posted 3 months ago

“Always pleasure to deal with them.”

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Posted 3 months ago

“Pets best offers a variety of coverage options with reasonable pricing. You create coverage plans that suite your pet. Pharmacy meds covered and services covered is easy to review .expansive and comprehensive. Claims are easy to submit with turnaround times consistently expected. I feel I made a great choice to support my best care for my " bestie". Pick your coverage. Pay premium quarterly. Keep your bestie well and use Pets Bezt to support your best care.”

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Posted 3 months ago

“Amazing and quick turn around. It was comforting to know we don’t have to add another worry of when we would get reimbursed while dealing with the surgery for my dog. Highly recommend Pets Best Insurance.”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 33,640 reviews