Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,017 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,017 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far, after having winnie for almost 7 years, Pets Best has been very consistent in covering any expenses that come up. I highly recommend adding the wellness to your policy. Covers most vaccinations andp partial reumburse for flea and tick and heartworm meds.”

Helpful Report

Posted 3 months ago

Hi Dawna, thank you so much for sharing your positive experience. We are thrilled to hear we have been able to help ease the burden of medical expenses for Winnie! Thanks for being part of the Pets Best family. -AS

Posted 3 months ago

“Once I figured out the initial steps for submitting a claim, it was relatively easy. I was notified quickly of the reimbursement and I am just waiting for the payment. So far -all looks very good.”

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Posted 3 months ago

Hi Shelley, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“I was a little disappointed to be reinbursed for so little on my latest claim. I am paying for the highest tier of pet insurance so was expecting to have more coverage.”

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Posted 3 months ago

“I appreciate the quick turn around on processing my recent claims. Thank you very much team!!”

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Posted 3 months ago

Hi Kimberly, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Based on a claim I recently submitted which I thought contained all the data needed for acceptance and reinbursement of which you flat out DENIED the larger portion !! I don't intend to appeal your denial and will eat the charges ! Note the poor rating !!”

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Posted 3 months ago

“Just started with Petsbest.. and very pleased with my first claim and the quick service.”

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Posted 3 months ago

Hi Maria, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“I have had Pets Best for about 10 years and have had many claims. My experience has been nothing but positive. I also have wellness added on my insurance and it has been a blessing”

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Posted 3 months ago

Hi Sherry, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“Terrible experience- I have been fighting for two months to get my claims resolved. For one claim, they stated they had not received the documents necessary for them to make a decision. Then in a separate claim they referenced the exact documents that they claimed not to have to justify denying the claim. Their reason for denying covering my claim for an ear yeast infection? Because my dog was seen for eye discharge related to allergies 3 years ago. Customer service agent was no help at all. I’ve worked in customer service; I went out of my way to be kind and understanding yet she was so rude and unhelpful from the beginning. She then stayed on the line and refused to hang up so I couldn’t complete the customer survey at the end of the call. The portal also keeps changing the claim numbers and remixing which services are listed under which claim, so it is so difficult to keep track of what is being covered and what is not. I’ve had to create a separate document to keep track of all the claim numbers/statuses/details because the portal is so confusing. 3 vet visits have turned into now 11 claims (and counting). This has been a needlessly exhausting process; it seems like they are trying to make this process so difficult so I stop trying. My otherwise healthy dog just has a yeast infection in her ear, why have I had to spend 6 hours of my life fighting with dog insurance.”

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Posted 3 months ago

“Thank you for the speedy response”

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Posted 3 months ago

“Pets Best has been a life saver. Nothing is worse than having an ill pet where medical bills either pile up or it is a sudden huge expense. Pets Best gives me the peace of mind I need and makes decisions at the vet so much easier.”

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Posted 3 months ago

Hi Macy, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“I am so grateful for Pets Best ...over the past yr and half its been a whirl wind with my pup..i got Pets best when i first got my pup at 11 months old,,he is now 8 ..Pets best has been there every step of the way....having a pet and having piece of mind with pet insurance is a god send....without insurance i truly don't think would have been given the proper care that was needed...they are quick in getting paperwork done , they give you explanations and expedite the process so your not guess what's covered what's not covered....many times i have been on the phone with them and every team member has been over the top polite caring and they keep you calm ....i can't thank you enough for being there and having our fur babies at the best interest.....”

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Posted 3 months ago

Hi Grace, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! -AS

Posted 3 months ago

“Finley has been covered by Pet’s Best since 2018. Pet’s Best provides great coverage. The claims process is quick and easy. Payments are received quickly. Pets Best gives me the peace of mind that I’ll never have to choose between the cost of care over Finley’s health and wellbeing.”

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Posted 3 months ago

Hi Melissa, thank you so much for sharing your positive experience. We are thrilled to hear we have been able to help ease the burden of medical expenses for Finley! Thanks for being part of the Pets Best family. -AS

Posted 3 months ago

“The response time was fast and the remembursment was within a week or so. What we expected and what they delivered.”

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Posted 3 months ago

Hi Richard, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -AS

Posted 3 months ago

“PetsBest has been terrific. At one three dogs all with PetsBest. One passed March 2024 at 16. Another passed in June 2025 at 16 1/2. My young guy is now 10. He has PetsBest and they have been great.”

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Posted 3 months ago

“So far I have had no complaints. Only have had Pets Bets since January 2026”

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Posted 3 months ago

“I have had wonderful experiences with Pets Best! (Without it, my older dog would probably be dead because I could not have afforded to pay for his cancer treatments.) My premiums may seem a bit high to some, but I purposely chose a low deductible and high reimbursement and it has proven effective for my situation. Claims are easy to submit and responses/reimbursements have been prompt. I highly recommend Pets Best Health Insurance!”

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Posted 3 months ago

Hi Wendy, thank you so much for sharing your experience. We are so glad to hear how Pets Best has positively impacted your pet’s life. Thank you for choosing Pets Best to protect your pet! -AS

Posted 3 months ago

“They did not pay any of the dental claims I spent $600 on! It's a scam company! I have spent hundreds for the monthly fee to get almost nothing in return.I'm about ready to resign.”

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Posted 3 months ago

“Having pet insurance makes me feel reassured that I can keep my doggo healthy. My experience with Pet’s Best has been a positive one, though thankfully, I haven’t had to rely on them for much more than some routine diagnostics & wellness appointments, but I’m glad to have coverage in the event we need more.”

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Posted 3 months ago

“I have been getting error codes when I try to submit a claim. For two months now. I called and the first time waited over an hour and hung up. The second time I got through and the person tried to say there was no issue with the website, completely gaslighting me over not being able to submit. This was my first experience as I have a puppy. Not a great start.”

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Posted 3 months ago

“We've been protected by Pets Best Health Insurnace for SEVERAL years. They've ALWAYS come thru for us, no questions asked. Could not be happier with them and recommend them to other dog parents all the time.”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 33,017 reviews