Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,017 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,017 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Submission of the claim was easy using the PetsBest app and results of the claim was quick and the EOB was very complete in explaining the coverage of the vetrinary charges.”

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Posted 3 months ago

“I have been with PetsBest since they started and i would not go to another pet insurance -they are the best and have awesome customer service and beneficial programs for your pet family”

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Posted 3 months ago

“Always great service PetsBest is just the best. We have no complaints”

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Posted 3 months ago

“Is a very good insurance.”

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Posted 3 months ago

“fast claims”

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Posted 3 months ago

“I am truly disappointed that HOT SPOTS are considered a pre-existing condition. Hot spots are widely recognized as an acute, sudden-onset skin condition that can develop rapidly due to a variety of triggers, including environmental allergens, insect bites, grooming issues, moisture, or minor skin irritation. These episodes are often isolated and episodic in nature, rather than chronic or ongoing conditions. I will be appealing your decision as it is wrong and should be covered for the amount of my premium.”

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Posted 3 months ago

“They are very quick to respond and reimburse”

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Posted 3 months ago

“I would not be without PetsBest. Recently had an accident with my dogs which ended up in the emergency vets. I put the claim in on Friday night and received confirmation 2 days later that the claim had been processed. Always had excellent service and highly recommend”

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Posted 3 months ago

“Pets Best has always followed thru with claims that I have filed.I have had 3 pet policies with them, 1 which is still existing. Very good insurance .”

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Posted 3 months ago

“Easy to apply Easy to access Easy to submit bills Super fast response”

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Posted 3 months ago

“Impressed with all my Pets Best interactions and will continue being a customer . . . (1) Customer service answered my call quickly and answered my policy question on the first call. (2) The 24/7 medical call in service was great. Again, quick to answer and provided excellent info. Afterwards, they emailed me a written summary of the call. (3) Claims were very easy to submit and decisions were made within 36 hours. EOB was easy to understand and accurate.”

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Posted 3 months ago

“Submitting a claim for vet visits, pt, and surgery and got a very fast payment for the claims with thorough explanations for deductible, copay and coverage. Phone rep was friendly and helpful understanding how to submit my claims. It was a positive experience all around.”

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Posted 3 months ago

“For the past 4 years every claim is delayed . It’s a tactic they use to delay their payments.”

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Posted 3 months ago

“Really a waste of money unless something truly horrible goes wrong. I probably won’t be renewing next year”

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Posted 3 months ago

“Claims get approved quickly. I have not had any issues. Yearly premiums have tripled in the past few years! Over $2k yearly for a 9 year old dog is abusive given that they know that with pre existing conditions the only option is staying without insurance”

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Posted 3 months ago

“We have had pet "Buddy" insured with PetsBest for over 2 years and enjoy the peace of mind having our Shih Tzu covered with Pets Best. Not only will it cover serious health issues but we like the wellness/preventative coverage for example heart worm medication. The claim procedure is straight forward and they reimburse quickly. Great Service.”

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Posted 3 months ago

“Easy to submit claim for illness and got quick reimbursement via direct deposit that Id set up ahead of time. Overall, very pleased! Caveat: this is my First claim only. I can't speak to long-term experience.”

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Posted 3 months ago

“Used to be great when it was privately owned.Was sold to Syncrony then sold again to an insurance company. Now a typical crummy insurance company. Payments slower, customer service hard to understand accents, don't even know if it is in the U.S. Half the claims are done by AI not an actual human. They use every excuse to deny claim. Totally disgusted with them.”

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Posted 3 months ago

“I had accumulated four invoices for my dog over the last month and submitted them one evening. The very next day Pets Best had approved them and send me the notifications. That was incredibly quick and made me happy that I had pet insurance with Pets Best.”

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Posted 3 months ago

“I’m so grateful for Pets Best. One of the best investments I made for my dog who recently had surgery. I was reimbursed so much more than I could’ve imagined was possible. Thank you!!”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 33,017 reviews