Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,782 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,782 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been impressed with Pets Best since I first signed up several years ago. It’s my first time buying Pet insurance and I highly recommend them. They are reasonably priced and if you call to get an understanding of your options, they are very thorough in explaining things to you so you can make the best decision for your pets. They process claims relatively quickly and accurately. They cover exactly what they say they will. Five star customer service in my kind.”

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Posted 3 months ago

“I am so grateful to have your insurance for my beloved Lily!”

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Posted 3 months ago

“My claims were processed quickly. Wish PetsBest will review their reimbursement fees for the northeast. Based on my calculations the reimbursement is less than 70% . The fees are very high and reimbursement very low. I had to remove the wellness package for one of my cats and downgrade from 90% to 80% and a higher deductible for a cat who has not been to the vet in 7 years. The fee went you by $30. The explanation was they have to payout lots of claims and that’s the reason why the fee went up. I have 5 cats insured with Pets Best and I pay over $3600 per year for less that $500 reimbursement per year Sometimes I feel it’s it really worth the cost?”

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Posted 3 months ago

“Pets Best is easy to use and pretty quick to answer or complete the process”

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Posted 3 months ago

“We are very happy to be wity Pets Best Health, always prombt payments especially if any emergenct arises. We highly recommend Pets Best to many folks.”

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Posted 3 months ago

“I used their Wellness benefit during year 1 to help with puppy vaccines & neutering then opted for just the general plan. Rarely used it until, at almost 13 years of age, my dood suddenly had laryngeal paralysis. Emergency surgery & post op meds covered without delay.”

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Posted 3 months ago

“We've been with Pet's Best for a few years now, with 2 of our dogs. So far, it's been excellent; they are more than fair on what they cover, and we have never been stranded with a hefty bill they didn't cover. The rates are fair as well, even for our aging dogs. Claims are usually paid out pretty quickly; however, there is sometimes a delay, but nothing major. We would definitely sign up any future pets with Pet's Best in the future!”

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Posted 3 months ago

“I sent in my statement and received immediate response, that was quick! Thank you for your assistance.”

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Posted 3 months ago

“I will never be without pet insurance again, and Pets Best is the absolute best partner for any animal owner. The forms are easy to fill out, the response is quick and it is very comforting to feel good about taking your pet to the vet if they need care. Thank you Pets Best.”

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Posted 3 months ago

“Good company. Claims are handled professionally and explained well. Priced according to pet size, age and type.”

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Posted 3 months ago

“There is always a delay in my return and it always takes forever”

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Posted 3 months ago

“Absolutely amazing! Pets Best has been through our pets health journey with us and we don’t know what we would do without them!”

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Posted 3 months ago

“I am so thankful for Pets Best . They processed my claim within one week. Thank you.”

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Posted 3 months ago

“My claims were done very quickly. However, a couple needed more attention. There was no information in the email or on the portal which claims they were! I had to call and speak with a representative who was able to find the details. CLIENTS NEED TO KNOW WHAT THE CLAIM IS FOR AND WHAT IS NEEDED! Can someone please upgrade your system so all this vital data isn't a secret????”

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Posted 3 months ago

“I find the insurance very helpful. They settled the claims fairly and quickly. I would highly recommend them to help protect your beloved pet.”

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Posted 3 months ago

“It is good insurance, coverage could be a little better but overall good for dog owners to have.”

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Posted 3 months ago

“I have insurance for eight cats with Pets Best and there's a good reason why; they make submitting claims for my cats very easy and the payments are received in a reasonable amount of time. Thank you for giving me the peace of mind that I'll be able to care for my pets if needed. I would advise people to get pet insurance while their pets are young. We didn't have it on our 2 year old cat who was then diagnosed with very expensive heart issues. Once we did get insurance for him, the pre-existing condition wasn't covered (which is normal with insurance). Don't make that mistake! Get it while they're kittens so you have the security of knowing that you'll be able to get your fur babies the care they deserve.”

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Posted 3 months ago

“I am so very glad to have Pets Best! They not only give me the peace of mind knowing my loved fur babies are covered, but are a pleasure to work with. They process claims quickly, and the website makes the process very easy. I tell so many people how great they are all thevtime. Thanks Pets Best!!”

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Posted 3 months ago

“So thankful that we had pets best insurance for the emergency that came up with our dogs! The refund was quick and easy!”

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Posted 3 months ago

“When my 8 lb puppy ate a chocolate muffin the size of her head, I had to rush her to the emergency vet and maxed out my credit card to cover her overnight care. Thankfully, submitting a claim was incredibly easy—and after my deductible, I was reimbursed for nearly all of my out-of-pocket costs. I'm so grateful. Thank you!”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 29,782 reviews