Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,622 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,622 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Benefits are great, but customer service and claim turn-aorund time is often delayed.”

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Posted 3 months ago

“our dog jack jr has been very sick for three years and are vet bills have been unbearable i dont know what we would have done without pets best thank you”

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Posted 3 months ago

“Just okay. They take way too long to process claims which has been going on consistently since Covid. Premiums are going up and service is going down.”

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Posted 3 months ago

“The insurance is affordable. Submitting a claim is easy. The statement of benefits in response to a claim is clear and detailed.”

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Posted 3 months ago

“Doesn't cover anything. Super upset that I'm wasting more than $2,000 a year PLUS all of the vet bills I pay out of pocket.”

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Posted 3 months ago

“So far every representative I have spoken too has been nothing but helpful and the turn around on my reimbursement has been amazing.”

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Posted 3 months ago

“Filing a claim is very easy. Response is timely and claim explinations are easy to understand.”

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Posted 3 months ago

“Coverage according to policy guidelines. Prompt service.”

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Posted 3 months ago

“Easy to submit claim and quick reply”

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Posted 3 months ago

“App doesn’t work properly. Constantly says that there is some kind of upgrade being done. Payment is slow even though it says it’s been processed. Still hasn’t hit the bank.”

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Posted 3 months ago

“Love the claims process and payments. Hate the web interface. It's been down for three days. Unable to check the status of a pending claim.”

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Posted 3 months ago

“I have had Pets Best for several years and they cover my three animals. I think they are great and have a great value to offer pet parents.”

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Posted 3 months ago

“Pets Best insurance is disappointing and I am very dissatisfied. Currently they have asked me to review then when they have taken over 1 month to process my clear cut wellness claims and I still have not been reimbursed but somehow send me a review request anyway? Ever since I signed up for this insurance in 2019, they always take way too long to process claims and the costs to insure my dog have risen despite me rarely using the benefits. If I could go back in time, I would not have chosen this company for my pet insurance.”

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Posted 3 months ago

“Great insurance company!”

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Posted 3 months ago

“Handled by claims quickly and fairly.”

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Posted 3 months ago

“Pets Best has been helpful and their underwriters very thorough, they have honoured the promises of their contract !”

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Posted 3 months ago

“I so far had only good experience with PetsBest, but the website outage for weeks and the lack of communication and taking responsibility is ridiculous and frustrating.”

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Posted 3 months ago

“While the premiums continue to increase rapidly, the processing time is also stretching with very little rush put into the process of reviewing claims. What it used to be 7 years ago no longer exists as far as their customer service satisfaction.”

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Posted 3 months ago

“claim description are confusing and take a long time also it was confusing how to get back to the policy i have to review what coverage I have”

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Posted 3 months ago

“Nothing is covered. I started insurance coverage for my puppy on day 1 of her life, but all of her vet bills say they can’t be coverages because of “pre-existing conditions”. How is that possible?”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 30,622 reviews