Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,276 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,276 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very satisified and grateful for Pets Best! Due to a life threating injury, my cat had to undergo surgery. Pets best covered & reimbursed the claims in a timely manner. The representatives I spoke with were so helpful and kind with my questions. I have recommended Pets Best to 2 family members who have pets and need insurance!”

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Posted 2 months ago

“Pets Best Insurance has been very good at paying claims and the premimums are good.”

Helpful Report

Posted 2 months ago

“Great Pet insurance. The only complaint I had was just reception they were having problems with the ACH deposits. After numerous phone calls in which I was put on hold every time for a period of anywheres from 30 to 40 minutes no post could give me a direct answer why my reimbursement was taking so long, until the last agent had the reason why & told me they were working on a resolution. Pets Best is a great pet insurance, but they really need to work on their customer service.”

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Posted 2 months ago

“Great pet insurance company. Reasonable rates. Easy to use website to submit claims. Very reasonable time between a submitted claim and the investigation into the claim before being sent a claim return. Turn around time may take a little longer when your pet requires extensive help from the vet. Overall, I have been with this company for many years with many different fur babies and I highly reccommend them. Very courteous when you may, on occasion, have to call in to ask a question.”

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Posted 2 months ago

“We all enroll our pets in pet insurance because we need an assurance for unexpected incidents. At the end of the day, we also know the insurance company is no charity either. I picked Pet’s Best because of their easy/no-frill claim process and no merry-go-round process like other companies. However, lately it's sad to see Pets Best is becoming one of those. My claim process took almost a month; even talking to a person over the phone takes at least 45 minutes. It was a very frustrating process overall. Instead of blaming a system glitch or merging process, they should be transparent. No, it won’t take 48 hrs to process the claim as they advertised, unless you are claiming for less than $100.”

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Posted 2 months ago

“claims are processed immediately.”

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Posted 2 months ago

“This is the only pet insurance I’ve had so I can’t compare it to another. I can say that the premiums have gone up so much that in another year or so it might not be worth the money. I understand that with aging pets the trips to vet might be more frequent but not always. And isn’t that the gamble that the insured takes. Paying for something they may not use too often. That’s obviously the hope anyways (to NOT have to use it ) especially for people like me who only have accident and illness coverage. It’s also strange how 1 of my dogs claims gets processed within a week but the other takes over a month. And this is med that she has been on since 1yr. She will be 5 soon. So it’s not like it’s new. Overall , my experience has been good but I don’t recommend without giving the advice of checking out all the other options available before committing. Because once your pet gets a chronic issue(as mine do) , you are pretty much stuck with the original insurance because most have pre-existing conditions clauses. I can’t help but feel PetsBest knows this and know they can raise and raise the prices and all I can really do is just opt out of insurance all together. Maybe I’m wrong but that’s how it seems.”

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Posted 2 months ago

“Claims approval takes over a month. Customer service chat is not very helpful. Expected better service.”

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Posted 2 months ago

“I would highly recommend Pets Best Insurance to anyone searching for pet insurance. The coverage is great! The claims process is very easy to navigate, and the reimbursements are completed quickly. I'm very happy to have been with Pet's Best since I got my two pups 6 years ago! They give me peace of mind and I'm sure they will do the same for you.”

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Posted 2 months ago

“Slow to respond, default comms to vets is fax machine, and struggle with internal policy issues to communicate directly relay updates to clients”

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Posted 2 months ago

“I could not ask for a better insurance for our dog he became a diabetic and that reimbursement is so easy and they have taken care of our dog and us they pay most of his insulin and his bills where he got pneumonia.”

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Posted 2 months ago

“Very easy to file claims and reimbursements are prompt. Extemely happy with coverage!”

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Posted 2 months ago

“I tell everyone to get Pets Best Insurance. Very easy to process claims. I am very satisfied with the reimbursement process.”

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Posted 2 months ago

“You just never know with pets! Pets best was very easy with reimbursements. Prompt service, complete explanation of benefits and coverage of claims. . Overall a very positive experience. I would highly recommend. Just renewed insurance for my dog.”

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Posted 2 months ago

“I'm so glad that we got pets best insurance for our pup. They've been wonderful to work with, responsive, usually very timely, and handle claims as expected. I recommend them highly!”

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Posted 2 months ago

“Our claims are paid in a timely manner, so that is a positive. Now for the negative…Our premium has increased again this year! You know we can’t change to another company because they wouldn’t cover preexisting conditions, so you’ve got us there. However we’re almost to the point that the actual vet charges are about even with the premiums! Why doesn’t the app work anymore?”

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Posted 2 months ago

“I highly recommend PetsBest, very easy to submmit a claim and response time is usually 2wks from beginning to end.”

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Posted 2 months ago

“I have had a great experience with Pets Best. It is unfortunate though, how much the premium goes up as your pup gets older. I had to cancel because the amount of the premium is more than I usually spend on vet care. I still have the accident only coverage, for now. Thank you!”

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Posted 2 months ago

“The claims process took way longer than initially communicated. I was notified more than once that the provider/vet did not provide the medical records, yet they were provided each time (I was copied on the emails from the provider to Pest Best for confirmation). Call wait time is exceedingly long & the representative I spoke with about my claims did not instill confidence in the correct processing of my claims. In the end, I’m only reviving $20 for well over $1,000 in medical expenses (after meeting my $250 deductible) because my dog’s eye injury was not deemed an injury by Pets Best. I am seriously considering cancelling my policy given this experience.”

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Posted 2 months ago

“Easy claim process. Fast response.”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 31,276 reviews