Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,781 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,781 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SIENTO QUE BOTO MI DINERO . NO CUBRE LO QUE CREIA CUBRIA CUANDO LO CONTRATE. LA ULTIMA FACTURA DE VACUNACION Y CONSULTA ANUAL FUERON DE 195.00 , ME CUBRIERON 40.00 Y TENGO EN MI SEGURO ADICIONAL LAS VACUNAS . NO ME HACE SENTIR TRANQUILA..”

Helpful Report

Posted 2 months ago

“I had to file my first Accident/Illness claim when one of my cats suddenly stopped urinating and was acting strangely. At 10pm, I felt confident enough to take him to the ER nearby because I had Pets Best insurance. Getting in contact with a representative was easy, and they guided me through getting the proper documentation for the claim. They would email me updates, such as delays and the usual timeframe for processing a claim, which was nice to know. And within 3 weeks of filing the claim, it was approved! I am thankful for choosing Pets Best insurance for my two cats and feel reassured that my babies are in safe hands when unexpected things happen.”

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Posted 2 months ago

“Very easy to submit a claim and also to speak to someone with any questions.”

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Posted 2 months ago

“Disappointed that the administration of the vaccine was not covered if the vet tech administered the shot and not the veterinarian. Why not ? It seems to me that it would be cheaper for you to cover the cost of the administration of vaccines by techs versus by veterinarians. Seems very short sighted. Why force me to always require a veterinarian to administer a shot? It will cost both of us more. Shots don’t administer themselves folks. Somebody needs to review your policies. I hope someone can expo this to me.”

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Posted 2 months ago

“Reliable, adorable and trust worthy.”

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Posted 2 months ago

“My kitty cat Elijah had a yearly wellness exam about 3 weeks ago. Once my bill was received by Pets Best they emailed to tell me that. They got right on it and received my deposit to my credit card account within 3 days. The process was very quick. Thank you.”

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Posted 2 months ago

“Pets Best Insurance has been extremely reliable and efficient when processing my claims which allows me to provice my dog with the best care possible.”

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Posted 2 months ago

“The best! So grateful to have petsbest covering both my pets, well I don’t want anything to go wrong with them. I feel more confident taking them in if there’s a concern going on knowing I have coverage.”

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Posted 2 months ago

“Pet insurance has become more of a racket then US Healthcare. With what they won't cover or require before covering and the cost inflation to almost double of what I started, it is no longer worth the value. I cant imagine having to pay for the extra coverage for the to cover certain medicine or procedures when the payout would still be less then what is charged.”

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Posted 2 months ago

“Overall good. Turn around time is lengthy.”

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Posted 2 months ago

“I just starting submitting claims because wmi wanted to reach my deductible first. I like the fact they give a status at each stage of the processing of the claims.”

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Posted 2 months ago

“Health insurance is great. But when they approve a claim it takes them forever to pay it. Other that I would recommend it to animal owners.”

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Posted 2 months ago

“My 3 Golden Retrievers have all been covered by Pet's best for several years. Claims are paid reasonably timely and the EOB is clear.”

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Posted 2 months ago

“Excellent coverage and easy processing.”

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Posted 2 months ago

“Unfortunately I had to take Charlie to the emergency vet. He had a virus that attacked his liver. I had to pay $8000.00 up front. They were unable to save him. I was not pleased on how long it took to get a reimbursement.”

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Posted 2 months ago

“My first claim was the easiest to file. I got more back than I thought I would they were very thorough. They explained everything with the PDF that came back as an explanation of coverage and reimbursement. Very very happy with all that happened and will continue being a happy customer.”

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Posted 2 months ago

“Process Claims Quickly”

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Posted 2 months ago

“Overall pet insurance is expensive and veteranary care is expensive. My own problem with Pets Best is that there is an annual $1,000 deductible, and by the time I have finally met that deductible after 10 1/2 months of paying here and there for vet service, it's time for the annual $1,000 deductible again!”

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Posted 2 months ago

“I was referred to Pets Best by antoher dog owner and have been a member since I got my maltipoo over 3 years ago. Unfortunately, he has had some illnesses and knee surgery so I have had to sumbit different claims over the years and have had no issues in being reimbursed. Pets Best makes the process easy and provides updates as needed. I have referred other dog owners to Pets Best and will continue to do so. Thank you Pets Best for offering me the peace of mind if/when my dogs get sick.”

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Posted 2 months ago

“Good insurance, helped me save money on my cat :)”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 29,781 reviews