Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,272 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ultimate test of pet insurance is fair and prompt responsivesness to a claim. All claims from my pets illness have been approved and payment issued. There were 4 claims related to our dog's illness. The first one Pets Best was very slow to approve, the following 3 were appoved promptly. The first claim may not have been entirely clear in it's purpose; it may have been made more clear when the other claims were submitted. I would recommend Pets Best and will purchase it again the next time I adopt. I never wanted to be in a position where I was making medical decisions based on ability to pay.”

Helpful Report

Posted 2 months ago

“Has saved me a lot of money for our 2 dogs. Platform is easy to use and claims are easy to submit.”

Helpful Report

Posted 2 months ago

“Insurance is outstanding! You are able to choose your deductible and amount of coverage for the year. This insurance also covers the initial exam for emergency visits which many companies do not. They will also deposit your money right into your checking account if you choose that option. Only complaint is they are very slow to pay. Sometimes it takes a month which makes it difficult to pay the credit card on which you have charged the visit or medication.”

Helpful Report

Posted 2 months ago

“Great company. They processed my claims without issue. Highly recommended!”

Helpful Report

Posted 2 months ago

“I've never had any issues with them accepting any of my claims. I wish human insurance was this easy.”

Helpful Report

Posted 2 months ago

“Very happy with our plan. Great communication. Mostly quick payments, if there’s delayed they always communicate reasoning and offer assistance.”

Helpful Report

Posted 2 months ago

“Slow to process claims in comparison to other providers like Nationwide. I submitted a claim on January 4th and it took over 3 weeks to process. My other claims have had similar processing times. I used Nationwide the last few years for my older dog and the claims were usually processed within 5-7 days, which is a more reasonable turnaround time, especially for something simple. (P.s. I don't actually like Nationwide for other reasons, but I will give them credit where it's due). The policy isn't very expansive for the price and doesn't cover things that other policies do like PEMF. The price is also fairly expensive even for young dogs. When my other dog was this age just a few years ago I could get a similar policy for $40-$60. Now the price is $100+ for a young dog that regularly gets medical care and has great health. I can't imagine what I'll be paying when she turns 5-7. It's starting to make insurrance not even worth it.”

Helpful Report

Posted 2 months ago

“Claims analysis takes way too long. Getting a firm letter regularly saying we apologize doesn’t help. Also the length of time from when you decide a claim and payment via direct bank account is too long. It’s not all bad : pricing is in line, coverage pretty good. App is good”

Helpful Report

Posted 2 months ago

“Great Insurance for our pet. Easy to submit claims on line and expedient claims processing. Website is easy to navigate”

Helpful Report

Posted 2 months ago

“There is no reason on earth why it should take a month to get reimbursed for a simple negative on an ear infection. Preposterous & unacceptable.”

Helpful Report

Posted 2 months ago

“I have been extremely happy with Pets Best! One of my dogs had cancer and, without Pets Best, he probably would not have survived. I could not have afforded the treatments on my own. I like that I was able to choose a low deductible and high reimbursement. Yes, I pay more in premiums, but it has definitely been worth it! And, if there comes a time I CAN'T pay those premiums, Pets Best will allow me to adjust my deductible and the percentage of reimbursement so I CAN afford them!”

Helpful Report

Posted 2 months ago

“Initially, I was impressed at by Pet's Best and happy with the service. Then, after paying out several claims for a medication, the company started denying claims for the same medication, saying it was not covered. I emailed the company more than a month ago, pointing out the inconsistency in their processing, and have not gotten a response. I have since sent a letter via US mail, but at this point, I'm not feeling optimistic given how they have ignored my emails. I also tried to call the number on the website and was told there was no one available to assist, and I called during business hours.”

Helpful Report

Posted 2 months ago

“Responsive and efficient.”

Helpful Report

Posted 2 months ago

“Cynthia was very helpful”

Helpful Report

Posted 2 months ago

“Helpful and courteous representatives. Very slow claim response and reimbursement.”

Helpful Report

Posted 2 months ago

“They're consistently late with payouts, and now the app is down regularly, making it impossible to submit claims.”

Helpful Report

Posted 2 months ago

“They went over a month with their app system under maintenance and not answering phone calls. Every clam I file in past 6 months I receive a message weeks later saying they are reviewing the claim and apologize for the delay.”

Helpful Report

Posted 2 months ago

“Have had a great experience with Pet's Best insurance from day one. They send emails promptly informing receipt of claim and apologizing for delay. Our recent claim took the longest at 3 weeks, but that's still a reasonable time.”

Helpful Report

Posted 2 months ago

“I do love having pet insurance. The site is easy to use and navigate. The only issues I have are that sometimes there is a long delay in reviewing claims, I understand this might be related to my vets office not responding in time, but a couple of times my claims have been lost. Additionally, I have submitted claims on occassion that the reviewer looked at the dates submitted instead of service date which caused and issue with reimbursement related to my dedcuticle. Overal,l I am happy with the service.”

Helpful Report

Posted 2 months ago

“Processing was sooo slow. It took almost a month to resolve a simple claim”

Helpful Report

Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 31,272 reviews