Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,456 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,456 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve had my rescue hound insured with Pets Best since I adopted him 4 years ago. I like that I can tailor the insurance to my needs, selecting what I want coveted, the amount of annual deduction and amount of co-pay. I feel I am getting great value for the money spent. The claims processing is fast and easy. I would highly recommend Pets Best for your pet.”

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Posted 1 month ago

“I appreciate that they offer coverage for rehabilitation services. The app is easy to use when their technology is working. Their system upgrade last Fall was frustrating for customers and I’m sure employees alike. I dislike the use of AI to screen the claims coming in as I have several that get flagged or incorrect reimbursement amounts that differ from appt to appt and when calling to ask for manual review of the claim it can be quite a wait for a human to help your call. I will say the employees have always been kind and helpful when I do speak to them!!”

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Posted 1 month ago

“Pets Best never reimburses me more than the premium I pay for their service. It's not worth it. As soon as I have time to research other options, I'll be changing services.”

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Posted 1 month ago

“Very fast turn around. I took a picture of my vet bill and uploaded it. I got several emails updating the status of my claim. The money was deposited into my account in a little over a week.”

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Posted 1 month ago

“They take a long amount of time to process claims.”

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Posted 1 month ago

“Pets Best is great because it is simple to use and generally processes payments very quickly directly into your bank account. It provides peace of mind. Hopefully, everyone's pets live long, happy, and healthy lives. However, if an illness or injury arises, it is good to know that vet bills will be covered according to the type of contract you have purchased.”

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Posted 2 months ago

“This was my first claim and they paid what they said they would under the Essentials plan. I was pleased with that. However, the website is the worst. It either doesn’t open, continually spins or times out. I see their are a lot of complaints about it. Please fix and it would be great! I will keep the insurance for now but the wait on the phones needs to be better and the web. Thank you so much.”

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Posted 2 months ago

“I have had this insurance for both my dogs since they were puppies. Even though their rates go up every year, it’s worth it. I’ve always had great customer service and coverage! I always recommend to people. I will never be without insurance owning a pet again, and PB will be the one I will choose!”

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Posted 2 months ago

“My cat was sick for over 3 months. It took a month and a half to find out she had chronic bladder infection and e-coli. Samples were sent to an out-of-state lab three times. She was considered healthy but then the e-coli reoccured. It took months of antibiodics, pain meds, and tests but she is now healthy! PetsBest was there helping cover expenses, which were high. I scanned and sent in many receipts at a time using outlook. Their response was timely and covered most of several thousand dollars of expenses. I highly recommend them.”

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Posted 2 months ago

“Easy to file, quick response to filing and very timely settling of claim”

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Posted 2 months ago

“First time I have had to use in two years. Easy to send a claim but for some reason on my first claim it duplicate it. Called and they said they would void the second claim.”

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Posted 2 months ago

“Very impressed with the claim turnaround time as Vet bills are very costly.”

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Posted 2 months ago

“They are always so prompt - this time too, they acknowledged and approved my claim very quickly. Would highly recommend!”

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Posted 2 months ago

“Obvious why they’re so inexpensive. Terrible customer service, they deny claims and give no way to appeal. They denied a claim for an ear infection saying it was a preexisting condition - 8 months after I signed up. How is that possible? I would go with literally any other company.”

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Posted 2 months ago

“Pets Best is incredibly quick to process claims and update the policy holder. My reimbursement check was mailed out with two-three days of submitting the claim. I would recommend Pets Best for fellow cat parents.”

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Posted 2 months ago

“Reliable and affordable insurance with great coverage. I have been extremely pleased with this insurance for my dog Luna from puppyhood to senior.”

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Posted 2 months ago

“Speedy claim reimbursement process and the coverage is awesome for accidental injuries and illnesses”

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Posted 2 months ago

“Always prompt with processing EOBs and payments.”

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Posted 2 months ago

“For what I pay a month it sure doesn’t cover much”

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Posted 2 months ago

“So far, I'm not impressed. My other dog used to have lemonade insurance and they paid claims quickly and actually paid attention to what the bill was. Pets best must have AI reading the bills and declining them or only paying partial payment. It took almost 3 weeks to get reimbursement. Lemonade used to take 3 days. I think I'm going to switch to lemonade because waiting 3 to 4 weeks for a claim to be paid is ridiculous.”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 32,456 reviews