Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,781 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,781 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Affordable and when you send a claim they process it very timely.”

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Posted 2 months ago

“I sent two claims in on the same day with two different date of service One claim was processed and the other was not.”

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Posted 2 months ago

“Everyone I have talked to has been very helpful. I enjoy talking to a real person that can answer my questions and give me useful advice. I would highly recommend Pets Best!!”

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Posted 2 months ago

“You take too long to process claim”

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Posted 2 months ago

“I love Pets Best and will always recommend them to friends and family looking for reliable pet insurance. Thanks for all you do, Pets Best!”

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Posted 2 months ago

“The claims process has been very easy and the customer service has been excellent”

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Posted 2 months ago

“Claim settlement takes very long and payout takes even longer. Not a smooth process.”

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Posted 2 months ago

“On September 20, 2025, I called to request an explanation of my most recent EOB. The representative who answered my call was professional. friendly, and responded to my question.”

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Posted 2 months ago

“Staff is always helpful and friendly. Fast on making refunds and like that I can pick my deductible. Easy to submit claims.”

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Posted 2 months ago

“Nice insurance but the reinburst take to long”

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Posted 2 months ago

“First claim and it was quick and very easy. The only thing I thought was missing was an email letting me know it had been completed. I received an email that it was received but had to go to the website to review and see what was reimbursed.”

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Posted 2 months ago

“Difficult to navigate their site. Apparently hacked”

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Posted 2 months ago

“Prompt and thorough. Many thanks”

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Posted 2 months ago

“Fast reimbursement from puppy exam and shots.”

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Posted 2 months ago

“Super easy claims process and affordable coverage. Would highly recommend!”

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Posted 2 months ago

“Always a pleasure, positve people and quick to answer questions. I send all my forms by mail as the online process just does not work well for me . Thank you for helping me with any questions and concerns. Awesome I hightly recommend Pets Best Insurance. MLR York Maine”

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Posted 2 months ago

“I was hesitant to get pet insurance. A friend of mine suggested getting it and she gsve me the information so I could look into it. I am so glad I listened to her. Pet's Best has been wonderful. It is easy to sign up and easy to file claims. They are relatively quick to review your claim and get you your reimbursement. I highly recommend this for any pet owner!”

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Posted 2 months ago

“Will use pre-existing conditions as the reason to deny any coverage even if the condition is not a pre-existing condition.”

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Posted 2 months ago

“I researched extensively when I got a new rescue pup that I didn't know much about because the rescue picked her up in Georgia. My research paid off and they are absolutely the best. I tell everyone, even the celebrity dogs I follow. They pay quick and they are more than fair when it comes to what they will pay. My Ari was deaf when I got her and two years later she went blind from glaucoma and eventually had to have her eyes removed. Pets Best was so amazingly awesome through the entire ordeal. They are very compassionate and I absolutely love doing business with them”

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Posted 2 months ago

“They were quick to respond”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 29,781 reviews