Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,631 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,631 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“I've been paying for this insurance coverage for my four dogs for YEARS. In the many years I've been paying for this insurance I have made only two claims. The most recent claim yielded me $0.00. I am extremely disappointed. I will seek another pet insurance company that is more reasonable with their reimbursement policies.”

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Posted 2 months ago

“the website and app are pretty easy to use.. I've been a member a few years and never used it till this year. It's about 30 min wait if you want to talk to anyone. Customer support is friendly. Like most insurance, they want to find a reason not to pay out. Still not sure how some were denied but it's not worth the wait time to call and live chat is a robot, not a live person.”

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Posted 2 months ago

“Very responsive and communitive”

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Posted 2 months ago

“Claim submission is easy and quick. Love pet’s best!”

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Posted 2 months ago

“After using PB insurance for over 1O years I am so upset about the manner in which my paper claim is/was handled. It seems that it was lost in mailroom after it was sent RETURN RECEIPT REQUEST AND SOME EMPLOYEE SIGNED FOR IT. I’ve called numerous times. Same vapid answer. No help whatsoever. I’ve always sent mchethe clarity of my invoice and cc receipt both were BLURRY ON SCREEN. So I thought useless to send. Ten days ago I EMAILED claim with all info asked. NO RESPONSE. This was a claim of $450 +!!! At this point WHY SHOULD I REMAIN with Pets Best??? My dog has no pre existing conditions. I am currently investigating other pet companies. If you reply to this survey I will feel more positive about your reputation. Now I feel Pets Best is not what it used to be. I hope to hear from someone of authority who can provide answers as to why my claim has not been recognized.”

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Posted 2 months ago

“Easy and fast to filling and processing a request.”

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Posted 2 months ago

“The insurance is an overall hole was okay. The timeliness of some of the claims was backlogged. However, my overall concern is the fact that the premiums continue to skyrocket which makes it difficult to maintain coverage.”

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Posted 2 months ago

“We've been with Pets Best for many years now, and they've been there through thick and thin. We regularly tell friends and family that they should get pet insurance - we're always glad we have it.”

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Posted 2 months ago

“Pets Best insurance: claims have been easy to submit and have been processed quickly. Phone support has been excellent: friendly, professional, and very helpful.”

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Posted 2 months ago

“So easy to submit a claim. Totally worth it. Just confusing because they split my claim in two including one that they didn't approve so it was confusing.”

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Posted 2 months ago

“Received a promp reimbursement.”

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Posted 2 months ago

“My pets claims are approved and processed quite fast.”

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Posted 2 months ago

“I have had Pets Best for 6 years and never had any issues with the claim payments”

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Posted 2 months ago

“I’ve been going there for years. The gals are great. My German Shepherd is treated extremely well.”

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Posted 2 months ago

“It was very easy to submit a claim. They responded promptly and are sending a check for the covered portion”

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Posted 2 months ago

“Prompt payment, excellent communication. Comparatively low premiums and coverage choices.”

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Posted 2 months ago

“The claims processing is pretty easy and fast. It slows down if there is an item on the invoice that is not covered. All in all, good pet insurance. But I will note that our insurance premium increased dramatically two years ago.”

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Posted 2 months ago

“They have the best rates around; believe me, I've checked. They even offer better than my employer sponsored pet insurance. So while I can't guarantee they're the best one for you and your pet, definitely give them consideration. Their claims process is easy and straight forward, and while things did get terribly bogged down for while during and for a few years after the pandemic shutdown, their turnaround on claims recently has been very quick.”

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Posted 2 months ago

“They are always having issues accepting claims and The app is horrible. Even had some issues going through website. It’s a continuous circle trying to get my own claim history to see what has and has not been applied to deductible. Just a nightmare”

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Posted 2 months ago

“Rates increase over the life of the dog, along with the health needs of your pet, and it feels like the coverage decreases. The staff is awesome and helpful when you call - which is amazing. But it's insurance, so they are going to follow policy. Despite long-term, on-time, reliable payments over the life of your (potentially very healthy) pet, they will still read the fine print and support you financially through challenging times (as the dog ages) as little as their policies allow. Fun. :)”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 33,631 reviews