Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,781 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,781 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every aspect of Pets Best Insurance is a lesson in frustration and disappointment. Claims processing is advertised as 'quick,' yet every single claim I've submitted has taken well over a month to even get a response—let alone be processed. The website is archaic and loads at a pace rivaling dial-up, even on the fastest fiber connection available. Their iOS app somehow manages to mimic this glacial speed perfectly, making every interaction a chore. Despite what the coverage documents say, Pets Best has never officially covered a single one of my claims. Everything is met with legalese and stall tactics. When I've tried contacting customer service, agents were totally inept and incapable of answering basic questions. There's a total lack of understanding, responsiveness, or willingness to help—just endless runaround. This company feels slow, dated, and absolutely unresponsive in every way. I would never recommend them to anyone.”

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Posted 1 month ago

“Easy claim process, thank you”

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Posted 1 month ago

“Pets best has been great. I have had it for all my pets since I got them. They have never tried to deny things that should be covered and reimburse within a couple weeks usually. I recommend them to anyone with pets. My dog got hit by a car and needed to be in the ICU and have emergency care. It was 1000s. I only paid my deductible then do insurance after it.”

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Posted 1 month ago

“The coverage is good as we’ve never had an issue with a claim getting paid. What we have had an issue with is a claim taking a long time to get paid. A simple $98 claim took 3 weeks. I can’t imagine how long a $9,800 claim would take. I wish the claim processing was quicker.”

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Posted 1 month ago

“I am beyond thrilled to have found Pets Best! I have been a pet owner for over 55 years and never had insurance on my dogs before now. I am much older now and having insurance on my 2.5 year old pup...creates a very secure feeling for me. The company has proven to be reliable and pro-active any time I have filed a claim or needed a question answered. I could not be more pleased. Sincerely”

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Posted 1 month ago

“Prompt, efficient and cost effective. Never had a problem. Never been refused coverage. They cover chronic issues like medications for allergies as well as emergency issues, like bloat.”

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Posted 1 month ago

“The customer service is great and the claim submission process itself is really easy to do. I do feel like reimbursement is slow (it seems to take weeks as a standard) and I’m continuously needing to re-upload the same medical records with every claim, which seems redundant.”

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Posted 1 month ago

“Ever since the company was sold, the time to turn around a claim has increased, the app glitches out half the time and premiums continue to increase.”

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Posted 1 month ago

“So far, I have had a good experience with pets best insurance. Their ap was problematic at the beginning, but seems to have gotten better over time. They have paid all my claims within 48 hours and I have never had to question or argue over any covered items. This is the first time I have ever had pet insurance so I don't have a frame of reference to give them a 5, but I feel very comfortable giving a solid 4.”

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Posted 1 month ago

“I'm glad I chose pet's best for my cat. They're very pleasant any time. I talk with them if I have a question. They answered completely so I understand.”

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Posted 1 month ago

“Very prompt with processing refund”

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Posted 1 month ago

“This company is an absolute embarrassment to the concept of customer service. Pets Best is, without question, the most useless, incompetent, and disgracefully run insurance company I have ever encountered in my entire life. Every single interaction I’ve had with them has been a soul-sucking waste of time. Their staff are astonishingly clueless, their systems barely function, and their entire operation runs like it’s being managed by a pack of goldfish with brain damage. For over two months, I have spent hours on the phone with their so-called “support” team, trying to access my own account, which remains completely locked because of their own broken IT system. Every call ends the same way: they apologize, open a ticket, and promise someone will follow up, and then absolutely nothing happens. I’ve lost count of how many times they’ve told me the issue is being “escalated,” which apparently means “thrown into a black hole and forgotten.” Their claims process is a complete joke. It moves at the speed of continental drift. They repeatedly request the same medical records you’ve already uploaded, as if they’re actively trying to waste as much of your time as possible. It’s either laziness or total stupidity, and I honestly can’t tell which would be worse. I have expensive claims sitting in limbo because this company is too incompetent to function. I cannot overstate how miserable, frustrating, and infuriating this entire experience has been. The level of disorganization is staggering, and it’s crystal clear they couldn’t care less about their customers. When these clowns finally, eventually, pay out my remaining claims, I will be canceling immediately. If there were a lower rating than one star, I would give it without hesitation. They have completely wasted my time, ignored my problems, and proven that they are utterly incapable of handling even the most basic tasks. If you’re even thinking about signing up for this garbage company, don’t. Run in the opposite direction. You’ll save yourself months of frustration, hours of phone calls, and a lifetime’s worth of regret. Pets Best is an unmitigated disaster run by people who shouldn’t be trusted to run a lemonade stand, let alone an insurance company.”

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Posted 1 month ago

“Excellent service. Pets Best processes claims accurately and pretty quickly. In 5 years, we have never had an issue. Highly recommend Pets Best!”

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Posted 1 month ago

“Helpful service and easy to use website for filing/tracking claims.”

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Posted 1 month ago

“Overall I’ve been very happy with Pets Best, claims process in a reasonable amount of time and I like the breakdown that reviews what services are covered on the invoices. My only issue is with the mobile app. Majority of the time it does not work and I have to log in on a web browser. I would love to see the app function better. I’ve recommended this insurance to few people when they ask if pet insurance is worth it! I like that you can tailor your coverage with the three tiers and adjust what deductible you prefer. The monthly payment I find is also very reasonable for the amount of coverage that is offered! I’ve only spoken to a representative twice since signing up and both times they were extremely kind and patient.”

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Posted 1 month ago

“Process is smoothly done, friendly representatives and overall good insurance”

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Posted 1 month ago

“Claims can be reported easily and settled quickly.”

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Posted 1 month ago

“Good price per month for quality coverage”

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Posted 1 month ago

“Pets best pet health insurance is the best thing I ever did for my dog. Very reliable and the app is easy to use. Submitting bills takes literally 30 seconds. Appreciate this insurance for my pet Deuce”

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Posted 1 month ago

“luckily I have only had to use for yearly health check ups. But love how fast claims are processed, and paid exactly what they said they would.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 29,781 reviews