Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,259 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,259 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Coverage for well care is a very poor value. Few things are covered and reimbursements are nowhere close to the cost of the service. More importantly, they are categorizing new issues as pre-existing conditions and therefore not covered. Even with the vet writing letters to explain what is new they deny service coverage. Many of the claims take an extremely long time to process.”

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Posted 1 month ago

“Pets Best was timely, efficient and comprehensive! great customer service!”

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Posted 1 month ago

“Have not enjoyed my experience so far. There have been constant issues with the app. When i had to submit a claim for a routine wellness check and a minor injury to my dogs claw, they both took two weeks before any notifications were sent to indicate the claims were being processed. The whole process took about a month to get any reimbursement notification. It has not been the smoothest process so far. Customer reps have been very nice so that's why i gave it two stars. But this has been an arduous task for some”

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Posted 1 month ago

“Always helpful and prompt in payment.”

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Posted 1 month ago

“I was wondering how difficult it would be to put in a claim. But to my surprise it was so easy! Thank you Pets Best!!!”

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Posted 1 month ago

“Not bad, but policies have become very pricy. Turnaround times on claims sometimes lag.”

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Posted 1 month ago

“Pets Best has been so wonderful to have. We have had it for the past 5 years. They have been so easy to work with. Easy to submit claims and quick to pay. Thank you for being so great!”

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Posted 1 month ago

“I read that others have had issues with claim pay outs but I had a very smooth experience. Payment arrived days from filing with good communication along the way. Maybe things are improving? Hope so.”

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Posted 1 month ago

“I could not be more pleased or impressed with Pets Best! The ease of filing a claim is wonderful! I did it in my phone in a few minutes. They processed my claim in a very short period of time and th funds were deposited directly into my account! I wouldn’t be without pet insurance and I wouldn’t have it with any other company!”

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Posted 1 month ago

“I’ve had a great experience with Pets Best so far. Signing up was simple, and they provided clear, straightforward information about what each plan covers and what isn’t included. Their app is easy to navigate, which makes submitting claims quick and stress‑free. I’ve also been impressed with how fast they process claims — much faster than I expected. For the level of coverage they offer, the pricing is relatively affordable, especially for full coverage. Overall, I feel confident and well‑supported with Pets Best.”

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Posted 1 month ago

“It's always quick and easy to submit claims to PetsBest, with their benefits highly organized and explained - they've been great to work with and would highly recommend!”

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Posted 1 month ago

“I have only had Pets Best for 6 months and the ease of submitting claims and getting reimbursed has been super easy. I recommend Pets Best health insurance for anyone seeking quality and quick turn arounds on claims!”

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Posted 1 month ago

“Pets Best has been and continues to be the most efficient pet insurance we have ever dealt with over 20 years of having pets. If there was a higher rating they would certainly earned it!!”

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Posted 1 month ago

“Everything is easy fast and professional.”

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Posted 1 month ago

“I think the insurance is really good and affordable. I've never had an issue filing or checking on a claim, very user friendly. My one issue is their reimbursement time takes a month or more to get back.”

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Posted 1 month ago

“They are a good company. They sometimes take awhile to process my insurance coverage but that may be due to the veterinarian office. I wish they had more covered services. It takes a while to get past my deductible. I get my cat's nails trimmed at least 6 times per year, so that's $240 that is not covered by insurance.”

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Posted 1 month ago

“The coverage is good and fair, but it took almost a month to get the claim paid. That seemed unreasonable to me.”

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Posted 1 month ago

“Rates got up every year even when you don’t even use the insurance. When you use the insurance it takes over a month to finally get it approved for payment. Becoming more and more frustrated with Pets Best. Had it for 7 years and hardly have to use it. I should’ve just started a savings account instead of insurance for the pets.”

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Posted 1 month ago

“Pets Best has been a great insurance for my dog! The claim submission process is easy and claims are processed in a timely manner. Anytime I had to call them, the team was great to work with.”

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Posted 1 month ago

“The best insurance for pets, i have been with petsbest for many years and i highly recommend them, very satisfied customer.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 31,259 reviews