Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,629 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,629 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“This is my first pup with Pets Best and they’ve been here for me. My pup has had two unforeseen incidents and Pets Best has been by the book.”

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Posted 1 month ago

“I explained over and over again my less than a year old puppy only saw one vet and yet they kept insisting they needed to collect records from another vet. Tried to ‘apologize’ for the delay. A typical ai response. This has happened multiple times and it’s getting old. If it happens again I’m going back to trupanion more expensive but at least I get a human response”

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Posted 1 month ago

“I have been with Pet’s Best for many years. When my dog faced a serious emergency, they came through 1000%.”

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Posted 1 month ago

“Quick and easy!!”

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Posted 1 month ago

“Always had PetsBest and wouldn’t chose anyone else for pet insurance! The prices are fair for the age and breed of all my animals. Most importantly, setting everything up is super easy. Same with any claims I’ve submitted. All you do is send pics of any bills and if they’re approved (which I’ve never had a problem with) you get your reimbursement EXTREMELY fast…literally a couple days to a week after send the bills over to them I get my money back! We love PetsBest! ❤️”

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Posted 1 month ago

“AMAZING! Easy to work with, kind and patient employees, and quick payouts!”

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Posted 1 month ago

“Always responsive. Great plan options.”

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Posted 1 month ago

“Never pays anything. Surgeries of over $8000, they padi $100. Everything is always an exclusion and I bought the best policy they offered.”

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Posted 1 month ago

“I am appreciative of the second operator I spoke with about the initial denial of this claim, who agreed with me that this should be covered. If you’re going to change the rules on how a claim needs to be submitted, you need to inform the policy holders.”

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Posted 1 month ago

“Claims are always filed quickly”

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Posted 1 month ago

“Can’t recommend this company enough. They have been a life saver for my pup.”

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Posted 1 month ago

“Claims & reimbursement is handled quickly. Customer service is always helpful.”

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Posted 1 month ago

“We are less than 1 month in with Pets Best and our puppy we adopted. The sign up process and overall communication with the PetsBest team has been seemless and suportive.”

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Posted 1 month ago

“Do not use pets best. I have been a customer since 2022 and it used to be the best in the market. Now they are unbearable to work with. They make it so difficult to get anything improve, your rates will increase a ton YoY and then they will fight you on any sort or reimbursement. My pet has been taking the same daily pill for 2 years which has always been covered. The last 6-9 months they have made it so challenging despite having no problems for over a year.”

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Posted 1 month ago

“Good Insurance. Fast turnaround and competent”

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Posted 1 month ago

“My recent claims were handled quickly with no problems on your end.”

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Posted 1 month ago

“Get pet insurance it is the difference between your baby’s care.”

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Posted 1 month ago

“The claim submission process is confusing and burdensome. Half the time when you get to submit, you get a 504 error message and have to do it again. They reject claims for trivial errors and make you resubmit paperwork to prove the obvious.”

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Posted 1 month ago

“not applicable”

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Posted 1 month ago

“Amazing coverage. Super quick payment with direct deposit. Such a great feeling having peace of mind to not have to base any pet care decisions on financial considerations.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 33,629 reviews