Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,614 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,614 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is terrible. Recently their website was down and the company should have informed their customers how to submit a claim. The site was down for quite a bit. I saw a bunch of people complaining on social media and I also saw an email where you could submit claims, I submitted claims twice to the email that Pet Best provided both were ignored and no response. People pay a lot of money for their service for the last few months there wasn't any service. Pet Best owes their customers a partial refund or discounts for upcoming months. When the does work, we have two dogs, one dog's claim get process immediately the other is always delayed. It seems like someone is assigned to certain policies and one dog has someone who is efficient and the other is lazy. We complained several times about this and this hasn't been resolved.”

Helpful Report

Posted 1 month ago

“Pets Best pet insurance is good but could improve in these two major areas: speed of processing and user portal. It takes a minimum of 4 weeks for a claim to process and sometimes longer. The app crashes so much, that it is unusable. I have to use the web version on my phone or get on a computer. Everywhere they drive to using their app, but it actually does not work well.”

Helpful Report

Posted 1 month ago

“This claim is being handled in a timely manner. The last claims seemed to take an unbelievable time. Seems like some of the services are on the low side, but there monthly fees mostly make up for it.”

Helpful Report

Posted 1 month ago

“They are amazing. Easy to submit a claim. They are quick on their return response and with no hassle. Best decision I ever made.”

Helpful Report

Posted 1 month ago

“Claim submission is easy and quick turnaround. Only issue I have had is not being able to change password on website and long wait times when you call in.”

Helpful Report

Posted 1 month ago

“Easy to submit pet's bill.”

Helpful Report

Posted 1 month ago

“The claim process was simple. Was able to take care of everything in a short period of time.”

Helpful Report

Posted 1 month ago

“Been happy with claims outcome however I’m am extremely disappointed with the way you’ve handled your app/log in being broken for over 4 months! I still can’t log in to my account at all, therefore have to call and wait over 30 min each time, have been told 3 times someone from IT would contact me to fix, no one has called. Also last time I called waited 30 minutes just have someone hang up on me! Shouldn’t take 3-4 month to fix a log in issue that affects hundreds of your customers.”

Helpful Report

Posted 1 month ago

“My claim was quick and easy. First time while they were upgrading it was a bit more difficult but it greatly improved and I am very pleased.”

Helpful Report

Posted 1 month ago

“Have only submitted my first claim so far but a great experience was had with it. Paid what they said they would in only a couple days!”

Helpful Report

Posted 1 month ago

“Easy to file a claim. Customer service is very friendly and helpful.”

Helpful Report

Posted 1 month ago

“I was very happy with pets best in the past, but lately the claims have taken until the last possible day to get processed. Even when you call they say they have everything they need, yet they still don’t process them quickly.”

Helpful Report

Posted 1 month ago

“On line system leaves a lot to be desired. Been under update for too long. Otherwise, the coverage for my pet is good.”

Helpful Report

Posted 1 month ago

“the coverage was great, only changed because of getting a beter price for better coverage through employer”

Helpful Report

Posted 1 month ago

“Payment for Vet services is prompt.”

Helpful Report

Posted 1 month ago

“Pets Best is a quality insurance company. They are very responsive and pay claims quickly and accurately. They keep you informed all along the way during the claim process. Claims are easy to file and track. I would highly recommend this company!”

Helpful Report

Posted 1 month ago

“I think it took a little longer to get a reply after they let me know they got my request buyt I was satisfied with my settlement”

Helpful Report

Posted 1 month ago

“The best pet insurance out there!”

Helpful Report

Posted 1 month ago

“Extremely disappointed, I should of done more research into the app before adding both of my cats into the policy. For starters this company never had an app that actually worked or an account that I could log in so I could look into my policy agreements and what does my policy covered. When I tried calling customer service to review my claims that was long over due some which by the way is was still process wrongly this guy name Thomas answered my call and he had to keep putting me on hold with every questions I asked him, I don’t think he was trained for his position. When I asked for my policy agreements to be email “as I cannot login into my account” he refused to email it to me. This Thomas guy even had the nerve to say the app is like WiFi that is not intended to be logging just to be have?!?! What does WiFi and being able to log in into my account to review my policy coverage has to do with each other? I asked for management and he refused to transfer my call.”

Helpful Report

Posted 1 month ago

“Claims are easy to submit and ususally paid quickly. Best price so far for insuring my dog- even after price increases. We've been customers for 3 years.”

Helpful Report

Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 30,614 reviews