Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,776 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,776 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Over A Month
Documents Delivered On-time	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Filing a claim is very easy and quick payments directly to Care Credit. We highly recommend Pets Best”

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Posted 1 month ago

“Pets Best Insurance is great. My cat developed an illness and I have had multiple vet visits and medications. Claims are easy to file and payments are timely.”

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Posted 1 month ago

“Always helpful when I call, glad I have such good coverage for my pet.”

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Posted 1 month ago

“Have dealt with several insurances in the past. I had never had a co-pay on top of the annual deduction. I currently am paying for 90% reimbursement. Come to find out there’s a 10% co-pay. So I’m really only being reimbursed for 80%. Very disappointed.”

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Posted 1 month ago

“Pets Best Insurance is quick and efficient to respond to claims. Most all of our claims, if not all, were reimbursed sufficiently and without hassle. I would (and have!) recommend Pets Best to any of my friends with dogs.”

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Posted 1 month ago

“I don’t like it. Definitely seems like a waste of money.”

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Posted 1 month ago

“Customer Service wait time are over 15-20 sometimes 30 minutes, then to get someone that you cannot understand. I had to ask for Supervisor because the person on the phone could not answer ANY of my questions. I have been with PETSBEST for over 8 years and it was never this way before.”

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Posted 1 month ago

“They process claims very quickly”

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Posted 1 month ago

“I've had Pets Best for 5 yrs, wouldn't change them for anything.”

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Posted 1 month ago

“So far pets best has been great. The first claim we submitted was for my dog who ate a sock that claim took a bit to process but it processed eventually with no issues and all went towards our deductible. The 2nd claim we did was for our new pup and it was for a wellness exam and shots. That claim was processed in one day and the money sent to my care credit card. So far they have been reliable and fast and easy to deal with i am very happy with them so far!”

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Posted 1 month ago

“Pers Besr has approved two claims for my Blanket a el3 year old Shih Tzu. They are prompt with their explanation of benefits and claim approval process. I never have to worry about when or if I’m getting reimbursed. That’s pet best”

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Posted 1 month ago

“Good insurance”

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Posted 1 month ago

“Way too long to reimburse, process claims. Do not reimburse well for preventative work, like teeth cleaning, which is very expensive, and eventually SAVES money over time, when you dont have to have your pets teeth removed. Have been serioously debating whether the cost is worth the effort with Pets Best any longer.”

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Posted 1 month ago

“This has been the best experience I’ve had since joining this insurance for my pups and will continue to use them!”

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Posted 1 month ago

“To be honest I am not satisfied with Pets Best it’s doesn’t cover much, I am paying $54/month. We only take the dog for his wellness check once or maybe 2 visits a year, if we add up what we oat in insurance verses what the vet bill is. We ended paying more in insurance than vet bill. For example we took him in for wellness check last week, we paid $460 and were only reimbursed $135 but I hav3 paid $648 insurance all year.”

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Posted 1 month ago

“While I like Pets Best insurance they are very inconsistent with their reimbursement, one time it’s this and the next time for the exact procedure is another amount.”

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Posted 1 month ago

“Claims handled quickly”

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Posted 1 month ago

“Their online system is easy to navigate and submit claims. Your receive a confirmation of receipt for your claim submission immediately and a timely explanation of benefits with payment for the claim.”

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Posted 1 month ago

“Helps not. Rome my bank when emergency situation happen.”

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Posted 1 month ago

“Pets Best has been very responsive and compassionate in my dealings with them. When your pet is injured or sick there's a lot to think about and to do. Pets Best was always responsive and clear in their responses which eased the stress of my pet needing care. I will use Pets Best again when I adopt pets in the future.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 31,776 reviews