Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,779 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,779 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Normally pays very fast on my monthly claim for her allergies. REALLY disappointed it took almost a month for an unexpected vet visit.”

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Posted 1 month ago

“Best decision I made when I got a 2nd dog. PetsBest has been very easy to work with -- simple to submit claims and fast turn-around and payment.”

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Posted 1 month ago

“Claims submitted are processed in a timely manner.”

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Posted 1 month ago

“took a long time for the claim to be determined. Then couldn't figure out why last time I purchased the flea and tick meds, they paid 75%;but this time they paid nothing. Go figure. Needless to say, not a very satisfied customer right now and am looking for alternatives.”

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Posted 1 month ago

“It’s easy to submit a claim. They sent an email notifying me that the claim was still in process and apologizing for the wait when it wasn’t done in their predicted time frames. And the funds went right back into my bank account.”

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Posted 1 month ago

“While our pet aged out of the affordability of an all inclusive plan, we have kept an accident plan for many years. It has come in handy, and the Pets Best team has been great in reviewing and administering the one accident and according claims associated with the animal. Thank you Pets Best!”

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Posted 1 month ago

“Pets Best is hands down the BEST pet insurance out there. They offer unlimited coverage at a reasonable price. Their customer service is excellent. I researched many pet insurance companies, but this is the one to to go eith.”

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Posted 1 month ago

“I am really grateful for pets best insurance, I have never had an issue with claim denial, and their plans offer extensive cover at the best price I found through my research. My golden retriever had a routine dental and ended up getting severe post op ileus where he was in and out of the hospital for months. He now has IBD. we have filed almost 30k in claims. My only issue is how difficult the policy makes it to increase coverage once you’ve chosen a plan. If you decide you want to increase coverage amount, you have to go an entire year claim free. My goldens renewal period is in August, and unfortunately he just had a hospital claim 3 weeks past his renewal period in sept. (He would have to go August-August claim free) So because he will be 11 months claim free vs 12, we still have to wait 2 years to up the coverage. Before this visit he was 8 months claim free. I understand it’s a policy, and I’m sure all insurance companies are this way. My advice is when getting pet insurance, get the total coverage that you can possibly get because you likely won’t be able to change it if your dog ever develops an unexpected chronic illness. I have the unlimited coverage plan, but I really want to increase his reimbursement percentage and decrease his deductible. At this point, that seems nearly impossible though unfortunately.”

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Posted 1 month ago

“It helps pay for the things that I would be able to pay for”

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Posted 1 month ago

“Very good and fast respond”

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Posted 1 month ago

“Pets Best customer service always has the answer to one's concerns. I've been with them for several years and have had no problems as long as I do what is required from me. That would be sending in all soapnotes and invoices. I have two dogs.”

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Posted 1 month ago

“Pets Best has always taken care of our questions and claims quickly and fairly. We feel so fortunate to have gone with them for our pet insurance from day one.”

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Posted 1 month ago

“Excellent service. Claims are always processed promptly”

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Posted 1 month ago

“Takes forever to get claims approved!”

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Posted 1 month ago

“I have no issues with both my dogs insurance issues. They are prompt to reply and reimbursement.”

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Posted 1 month ago

“I am generally happy with this insurance. I did receive an explanation of benefits much quicker this time and stating how much my claim would be reimbursed.”

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Posted 1 month ago

“I have been a member for years. I’m very satisfied !!”

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Posted 1 month ago

“Great experience as always using Pets Best! Highly recommend it to anyone with pets.”

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Posted 1 month ago

“It took over a month for us to get paid otherwise satisfied with everything. Shouldn’t have taken that long. I understand they needed to contact my vet to get records, but it should’ve taken a whole month.”

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Posted 1 month ago

“They are easy to submit and are great communicators.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 29,779 reviews