Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,455 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve had a very positive experience with Pets Best Pet Insurance - there’s good transparency around what’s covered and they’re fast to process my claims”

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Posted 1 month ago

“The process of submitting my clain was very simple and the turnaround time was amazing!”

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Posted 1 month ago

“Quick response”

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Posted 1 month ago

“Extremely pleasant and helpful!! The process was very simple.”

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Posted 1 month ago

“This time around it was quick turn around on claim response!”

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Posted 1 month ago

“Very easy to use and very quick to pay! Lots of claims on my senior dog, but seem to always pay.”

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Posted 1 month ago

“I wanted to share my experience using the claims process for the first time. The process is very smooth; you simply upload the payment invoice, and the system provides a clear explanation of every charge and the coverage applied to the reimbursement. I am very pleased with how straightforward the experience was. Michael”

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Posted 1 month ago

“Huge increase in monthly cost after a single claim”

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Posted 1 month ago

“The speed of reimbursement is way above average.”

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Posted 1 month ago

“I have been with pets best for 8 years you guys have been terrific even though the premiums keep going up but my dog is still going strong at eight and a half thanks to you guys”

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Posted 1 month ago

“Excellent service!”

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Posted 1 month ago

“I have been with Pets Best for several years now. I've been impressed at how easy it is to work with them from contract through claims processing. They do what they say they will do. Pleasure to work with them.”

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Posted 1 month ago

“They are so quick! Obviously, having to drop a lot of money at the vet is not feasible for everyone. So submitting claims, and getting the responses and refunds sent in the same week is a life changer. Thank you so much.”

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Posted 1 month ago

“Você pode usar algo assim: I’ve been using this pet insurance for a while now, and my experience has been excellent. They have consistently honored exactly what was promised in the policy. Claims are reviewed quickly—usually within just a few days—and reimbursement is deposited as expected without unnecessary delays or complications. It’s reassuring to know that when unexpected veterinary expenses arise, I can count on a smooth and reliable process. I highly recommend this company to any pet owner looking for trustworthy coverage and dependable service.”

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Posted 1 month ago

“My claim as handled swiftly and he claim was paid the next day! Very easy to submit a claim.”

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Posted 1 month ago

“Service is always prompt communicative and helpful.”

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Posted 1 month ago

“Pets Best has been great for us. Submitting a claim is very easy, and reimbursement has been quick and straightforward. We switched from Embrace after repeatedly running into reasons why services wouldn’t be covered, which became frustrating. With Pets Best, the process has felt much more transparent and hassle-free. It’s given us a lot more peace of mind knowing claims are simple to submit and actually get reimbursed.”

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Posted 1 month ago

“The app is easy and upload paperwork on. They confirm quickly and explain reimbursements/denials in a way that makes sense. Would be nice to get reimbursements quicker, but I’m just happy to get some relief from high vet bills.”

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Posted 1 month ago

“Pets best has always been fair and paid back quickly. Usually within days. Best decision I ever made for my dog. 🐾🐾”

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Posted 1 month ago

“You have a nice customer service sales agent with whom I spoke on the phone (Norma) she gets two stars; however you did not process my claim for my dog’s MRI which is covered under my current policy, so I’d appreciate a review and reimbursement for that.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 32,455 reviews