Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,776 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,776 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Over A Month
Documents Delivered On-time	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pets best is very responsive to claims. They process them quickly and explain the coverage, deductibles and other items well”

Helpful Report

Posted 1 month ago

“This insurance works well but if your pet gets older you might have to upgrade it and pay more.”

Helpful Report

Posted 1 month ago

“I've had a very good experience - quick turn around and no efforts to play games with claim. I was surprised after recommending Pets Best to friends to find out that the company was defining commonly treated and curable ailments as prior conditions. Seems inconsistent with my experience - but has been reported by others”

Helpful Report

Posted 1 month ago

“I have honestly never had an issue submitting a claim. Sometimes they go past the normal 30 days review time but you always get an email with an apology and sometimes thats because they are waiting on your veterinarians office for more information anyways. They have always been super fair on what they are covering and what they don't cover and the claims process is super user friendly. I highly recomend Pets best to everyone I meet but i didnt give 5 stars just because it seems like every year my policy gets more and more expensive as my dogs age which i don't doubt that would happen with any other insurance company anyways.”

Helpful Report

Posted 1 month ago

“Pets Best is a good pets insurance. I like especially their prompt responses to my claims.”

Helpful Report

Posted 1 month ago

“The wait time is extra long when filing a claim for a response.”

Helpful Report

Posted 1 month ago

“My Yorkie has been very sick the past several months. Pets Best has helped me so .much with his bills. I couldn't have paid them myself without their help. They are the best pets insurance company.”

Helpful Report

Posted 1 month ago

“Pet's Best has consistently provided great service with my claim reimbursements. And I have not had any issues with those reimbursements. As many would agree, the most difficult part is the 50%+ raises in annual premiums. Pet's Best has done their best to give prior warning and explanation for these raises, but it makes the decision to keep your pet insured incredibly difficult to weigh every year. Also, PEt's Best website seems to be doing well now, but it had some incredibly frustrating technical issues for a long time where manual claim forms were required to be emailed in. Hopefully that's all squared away now. Outside of those things, I still recommend using them.”

Helpful Report

Posted 1 month ago

“Recently I've been noticing delayed payments!”

Helpful Report

Posted 1 month ago

“I have Pets Best coverage on all 3 of my dogs and it's something that you hope you don't need, but when you do, you're glad you have it! My boy, Dublin, recently had a foreign body obstruction and needed emergency surgery to remove it. Of the $6,000, my out of pocket expense was about $1200. I am now the poster child for pet insurance and tell everyone I come in contact with about it!”

Helpful Report

Posted 1 month ago

“Highly recommend pet insurance and the best i have found after extensive searches, is Pets Best. Super friendly, knowledgeable, and caring customer service team who are eager to help. Claims are typically processed quickly and offer good lime item explanations for the care received and the applicable coverage. I rest easier with my pets knowing that essentially what ever might happen, they (and I) are covered.”

Helpful Report

Posted 1 month ago

“Goes up every year. Good Service”

Helpful Report

Posted 1 month ago

“The coverage has been great and the process easy.”

Helpful Report

Posted 1 month ago

“Was easy to file and loved the convience of having the claim payment go directly to my CareCredit account.”

Helpful Report

Posted 1 month ago

“Very helpful with information when I called Thank you because during a stressful time it is awesome to get someone either knowledgeable answers Jodi b”

Helpful Report

Posted 1 month ago

“I thought you guys were great, it just got alittle to expensive”

Helpful Report

Posted 1 month ago

“Best coverage very happy!!!”

Helpful Report

Posted 1 month ago

“Pets Best has been great with prompt claim reviews and payments. Their professional service and clear guidelines make taking care of our pup much easier!”

Helpful Report

Posted 1 month ago

“Submitting my claim was very easy and user friendly. The claim was processed and reimbursement came in a timely manner.”

Helpful Report

Posted 1 month ago

“My pet had three teeth removed during her dental cleaning. Previous time this cost was reimbursed to me by the insurance plan this time the extraction cost was denied.”

Helpful Report

Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 31,776 reviews