Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,779 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,779 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a Pets Best client for 10+ years we are always pleased with the customer service and support we receive. Claims are paid promptly and questions are answered by helpful professionals.”

Helpful Report

Posted 1 month ago

“Processing time is slow. Premiums have doubled every year since starting this 3 years ago. The way the deductible and 80/20 is calculated is nothing like health insurance, so you're paying way more anyway. If I knew all of this 3 years ago, I would've went with a different company.”

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Posted 1 month ago

“I have been very pleased with Pets Best Health Insurance. I've never had to file claims with pet insurance until this year and have been pleasantly surprised by how straight forward the process is with Pets Best. Claims have been paid as anticipated (with clear and easy to understand EOBs) and my premiums for the coming year have only increased by a small amount despite the extensive medical work one of my dogs has needed this year. I would recommend Pets Best to anyone looking for pet insurance.”

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Posted 1 month ago

“Claims are paid in a timely manner and claim payments are fair. Customer support is very good with knowledgeable reps.”

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Posted 1 month ago

“One of the cheaper options for pet insurance I’ve found. However my main concern is how long claims take to process. Getting 3-4 “we’re sorry for the delay” emails every single time I process a claim is incredibly frustrating. At that rate, just tell me the claims will take a few weeks to process rather than giving me an unrealistic and untrue time frame each time.”

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Posted 1 month ago

“All pet insurance plans are expensive! I pay more because my little dog is older and has had some health issues. When he recently incurred several ER visits and a stay at one Univ Hospital, I knew what my insurance was going to cover because its the policy I chose. They always alert me that they have received the claim, if delayed they alert me again,and payments are prompt. If there ids a delay, it is explained. I am very happy with them.”

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Posted 1 month ago

“I find Pets Best to be a wonderful way of manage expenses when owning a pet. My dog Cooper and I have use Pets Best for over two years and we find them extremely response and focused on client satisfaction.”

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Posted 1 month ago

“I was very please with how quickly Wellness claims were processed.”

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Posted 1 month ago

“Very straightforward process. Very satisfied! Only the premiums are going up to fast. Let's see next year's.”

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Posted 1 month ago

“The time it takes to process a claim is ridiculously long. It took almost a month to hear back from them processing the claim. I’m truly disappointed in the turn around time. It seems like there’s quite a few things they don’t cover but they’re no better than the Veterinarians who over charge ridiculously. I think the Insurance is probably only good for major procedures that cost quite a bit of money. But I could only imagine how long that would take to process.”

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Posted 1 month ago

“1st time ever having insurance on a pet, now have it on both our dog and cat. It's a nice to have a piece of mind on the costs should something happen. Vets are not cheap.”

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Posted 1 month ago

“Being in the insurance industry myself, I was very happy with the professionalism and timely resolution. I would comfortably recommend them to anyone who is considering pet Insurance. Thank you Pets Best”

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Posted 1 month ago

“Pet's Best is great. I have had Bella insured with them for a few years now, and will continue to do so. Filing a claim with the app is easy. I like having the peace of mind knowing that Bella is covered, should something happen to her.”

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Posted 1 month ago

“Quick reimbursement, great service.”

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Posted 1 month ago

“In researching claims, Pets Best folks look for ways around paying claims instead of working with the insured folks to pay claims. When reviewing claims the adjuster will see key words and associate them with past records and label them as preexisting conditions and deny the claim. Example, a new allergy treated with the same medication as prior preexisting condition, instead of performing a full review and investigation, the adjuster automatically deems this as preexisting and denies claim. This has occurred numerous times during my coverage period since 2022.”

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Posted 1 month ago

“We haven't had the policies long enough for me to know if I should give Pets Best 5 stars, but so far we are happy with the policies we have purchased for our kitties. The claims are reviewed and paid quickly and it's easy to file a claim.”

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Posted 1 month ago

“Have been very pleased that I acquired PetBest's insurance - my 9 year old beagle mix has been diagnosed with cervical cancer and has needed radiation treatments that thus far have been very successful; however the cost for treatment is extremely expensive. Without this insurance I would never have been able to afford her treatment. Thank you PetsBest for covering all expenses without haggling and affording me the pleasure of still having our beloved pet with us.”

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Posted 1 month ago

“I am very happy with Pets Best Health Insurance. This policy gives me peace of mind, that I will be able to give my dogs the medical care they need.”

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Posted 1 month ago

“Disappointed that all Gracie’s vaccines were not covered. Her wellness check was 200.00 and all that was paid was 80.00. That isn’t even 50%”

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Posted 1 month ago

“They have been good at paying but this year my policy went from about $600 to about $1200 not very happy about that. I don't mind an increase but that hurt”

Helpful Report

Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 29,779 reviews