Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,455 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been using pets best for a lifetime of my pet. I never wanted it to come down to money as to whether I could keep my dog alive or not. It’s more than ever paid off in so many ways. They are extremely reasonable and easy to use I would highly recommend them to anyone seeking to ensure their pets.”

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Posted 1 month ago

“I have had Pets Best Insurance for many years for my dog. They are very attentive and extremely caring! The policies they offer are wonderful! Whenever a claim is filed, the review process starts immediately. If they need additional information, they will contact the Vet themselves. I have no complaints whatsoever! I highly recommend Pets Best Insurance for all of your pets!”

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Posted 1 month ago

“I can not say enough nice things about Pets Best. I had Nationwide pet insurance for years and I always felt anxiety when I submitted a claim; what would they pay for, how would they find a reason not to pay. Pets Best has been amazing. they process claims quickly and are honest about what the policy covers. Even when our dog got very sick, they quickly took care of the claim in a timely manner and brought us peace of mind. Thank you Pets Best!”

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Posted 1 month ago

“They have been very good to review our claims and process them in a timely manner. We have had no problems with them and they have been proactive in helping us when we needed it.”

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Posted 1 month ago

“Not worth the trouble. Had to resubmit accident blame because it was denied. They didnt bother to get vet info and jist denied it right off the bat. Had to appeal then it was accepted and with copay etc o ky got like 40 bucks back. Definitely more trouble than it was worth.”

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Posted 1 month ago

“The website is down and has been for a while. It frequently is having issues. I pay my monthly bill on time every month. I need to put my claims in. I’m very frustrated please fix these issues. Fix your servers.”

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Posted 1 month ago

“Great coverage! Quick reimbursement and prompt communication!”

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Posted 1 month ago

“Very fast response. Easy to navigate website.”

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Posted 1 month ago

“I have had pets best since my second dog a few years back and they have always been quick and responsive with reimbursements. It’s been a few years now and I just adopted a my new dog, Ellie. Signed up for pets best because I had such a great experience. Went for a check in and found out Ellie has a congenital heart defect. Surgery went well and pets best again, proved to be as good as I remembered. They reimbursed the costs without any back and forth. They have truly been the best pet insurance I have ever dealt with. Everything is seamless and easy to deal with. Never even had to call customer service for any reason. This kind of service and coverage is unheard of. I would recommend their insurance over and over again. Best in the market. Thank you so much pets best!”

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Posted 1 month ago

“Extremely frustrated with the claims process. It is cumbersome, and I've experienced repeated rejections for claims, including a recent one for an infected tooth. Despite providing full veterinary records, the claim was rejected after months of waiting—and only recently labeled a 'pre-existing condition.' This lack of transparency and the pattern of initial denials for valid medical issues makes the service feel unreliable.”

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Posted 1 month ago

“I can't imagine how Pets Best could be any more accommodating. My questions, before fiing my first claim (followed by several more) were anwered pleasantly and patiently. The Claims section of the website was seamless. And best of all, the claims were approved and paid within days of submission. I am so grateful, and so glad I took out this insurance when our Tatertot was a pup.”

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Posted 1 month ago

“Easy to submit claim, refunded to bank account within a week.”

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Posted 1 month ago

“Reimbursement takes too long. A one off is fine, but I've received an apology for the delay email for every claim submission I've made. Also would like a wellness dental option that covers more than $150 a year. These 2 reasons have me shopping for a new insurance company to go with.”

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Posted 1 month ago

“Filing claim is very easy.”

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Posted 1 month ago

“Honestly pretty disappointed. I had the wellness coverage for my dog which is supposed to be 100% covered only to get not even 50% of my bill covered for the most basic things like vaccines and your typical annual exam. I lowered my coverage to the bare minimum since that’s all you’ll get back as far as reimbursement anyways”

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Posted 1 month ago

“Quick claim processing. Easy. Great customer service.”

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Posted 1 month ago

“My 15 year old dog recently required a serious and expensive surgery. PetsBest reviewed and approved my claims within two days and the funds were deposited automatically in my bank account within just a few days after that. Absolutely no hassles and stress free.”

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Posted 1 month ago

“Satisfied with the coverage. Claims get processed fairly quickly. Payments take a little while. Unhappy about 56% increase in premiums the first year.”

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Posted 1 month ago

“Pets Best always gets my claims handled promptly. I am so happy to have chosen a pet insurance that truly fits my budget and has been so easy to use.”

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Posted 1 month ago

“petsbest has been great, easy to work with, very helpful and quick when needed. Highly recommend and will definitely be a continued customer.”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 32,455 reviews