Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,249 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,249 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My cat had an unexpected series of visits to both the regular vet and the emergency room. Pets Best reimbursed me quickly, and I felt their coverage was quite fair. I feel confident recommending them to friends!”

Helpful Report

Posted 2 weeks ago

“When we had our first claim, I didn’t understand the reimbursement. I called and explained. I had a 1k deductible and 90% reimbursement. Why was I only paid $13 on a $1126 bill? I was told that $13 was 90%, told that they’re not paying me 100%, and was told”I’ll repeated myself to see if you can understand” after I was told the 90% was also taken for the deductible, I maintained that this made the deductible more then 1000 and their initual disclosure was deceitful and their policy explanation was confusing. I was talked down to, treated rudely and ultimately sent back to the loop. To further annoy customers, when I called I was given an automated message “….estimated wait time is 5 minutes”. Then held for 25 minutes listen to the most annoying repetitive music played in 30 second loops. I’m keeping it until the end of my deductible year. Regardless of how the reimbursement is calculated, I refuse to pay any vendor money to be rude to me.”

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Posted 2 weeks ago

“My Dakota had surgery last week and I had Pets Best insurance and they came through for me and paid 90% of the bill within a week’s time I would recommend this insurance company to anybody who owns a pet.”

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Posted 2 weeks ago

“I'm very disappointed. In 2022 my premium started at $50.93/month. By 2025 it had skyrocketed to $160.00/month! I filed my first claim and was only reimbursed $191.00. I suppose I could pay a higher premium and get reimbursed more, but that makes zero sense to me. I am canceling and will shop around.”

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Posted 2 weeks ago

“awesome support”

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Posted 2 weeks ago

“I pay more in premiums than it covers. It would be cheaper to pay out of pocket.”

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Posted 2 weeks ago

“Can’t say enough good things about pets best. They offered the most coverage at the cheapest price. Reimbursements are fast and easy. And I really appreciated that they proactively cancelled coverage and refunded my premium when one of my kitties passed on. It really meant a lot”

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Posted 2 weeks ago

“I have paid for this insurance for 6 years and when I needed to use it, it took 5 weeks for them to process and approve the payment. My dog had 2 fractured teeth and I considered root canal instead of extraction. The company could not tell me the root canal treatment would be covered until I submitted a claim. So, I went with extraction which was only $600 for the two premolars. Disappointed I had to make that choice.”

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Posted 2 weeks ago

“First CSR was inpatient and had an abrupt attitude. He was not listening to what I was needing. The 2nd CSR gave totally wrong information. He said to to resend my claim, when it was already processed. That wasn't what I needed. What happened to the customer service that was there previously for years??? The claims sent me emails of claims processed That were not the correct ones!! Get better claims representatives, please!!!”

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Posted 2 weeks ago

“They have been very good about covering my 4 dogs issues when they arise. I suggest everyone get it when the dogs are puppies.”

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Posted 2 weeks ago

“Losing your fur baby is tough enough, and then thinking about the medical bills is just devastating. Pets Best was so patient and kind during my claims process. They covered way more than I expected, and I even got a sympathy card.”

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Posted 2 weeks ago

“Fast claims processing and helpful customer service.”

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Posted 2 weeks ago

“Great experience, reasonably priced and quick processing of claims. Highly recommend Pets Best.”

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Posted 2 weeks ago

“These guys are great! I’ve been in and out of emergency visits since day one and can get overwhelming. I’ve had pets best for over a year and didn’t really start using them till the heavier bills started coming. I can’t stress this enough they have been great to deal and the coverage has been amazing.”

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Posted 2 weeks ago

“I highly recommend this company. Having pet insurance has made it easier for my pet to stay healthy because I don't hesitate to take him to the vet just because it's so expensive. He goes for an annual visit every year and they prescribe his meds for the year including vaccinations and heart worm medication as well as flea and tick prevention. My dog had seasonal allergies and they give him allergy medication which helps him a lot . Knowing that I will be reimbursed quickly is a blessing.”

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Posted 2 weeks ago

“I'm farely new to Pets Best, and so far, I have only filed claims for wellness type vet visits for my dog, Fern., but I couldn't ask for smoother transactions. Once I paid Fern's bill, I asked the receptionist to email me a copy, and then I just uploaded the bill to the Pet's Best website. In a couple of days, the bill was approved, and the reimbursement was direct deposited to my bank. I can't speak for the coverage and handling of more complicated bills yet, but I did quite a bit of researching pet insurance before settling on Pet's Best, and I'd recommend it to my friends.”

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Posted 2 weeks ago

“Just how you want insurance to be, submit the form after filling a claim, and done”

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Posted 2 weeks ago

“Pets Best insurance processes claims promptly, which I initially believed would help manage costs and prevent large bills. However, over the course of six years, I have found that they typically reimburse only about one-third of each bill. For instance, on a recent veterinary visit, my bill was $399.96, and they covered only $80. This pattern of low reimbursement raises concerns about the value of coverage with Pets Best. The current structure appears to favor the company over the customer.”

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Posted 2 weeks ago

“As always, the claim was handled promptly and accurately”

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Posted 2 weeks ago

“Quick response and reimbursement!”

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Posted 2 weeks ago

Pets Best Insurance is rated 4.3 based on 31,249 reviews