Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,455 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was able to assist with getting into my account. Very easy to use. Approved claims without any issues. Kept informed of the process. Thank you.”

Helpful Report

Posted 3 weeks ago

“Prop reimbursements”

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Posted 3 weeks ago

“Your annual fee of $ 90 + dollars is crazy. I filed one claim and still have not heard back from anybody, Margot Pendleton”

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Posted 3 weeks ago

“Pets Best gives me so much peace of mind with my pets, especially now that they are getting older. I have had their insurance for approximately 5 years and am very happy with the claims process. It is easy to file your claim and you are compensated quickly. You also have the option of speaking to a pet specialist to get information about your pets health. I would recommend Pets Best to anyone looking for insurance coverage for their pets.”

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Posted 3 weeks ago

“I have always received propmy processing of any claims I have made through the years.”

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Posted 3 weeks ago

“I have found them accessible, efficient, and very generous in paying benefits in a timely way. I recommend this insurance company higholy”

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Posted 3 weeks ago

“To me they are a great insurance for your pet they explain everything and if your not sure about your pet illness they have a vet on sight you can talk to before you take your pet to your own vet for medical attention thank you for taking care of my pet and myself James”

Helpful Report

Posted 3 weeks ago

“I’ve uploaded my dogs claim and his blood work was marked as denied for being “dog food” when I called to tell Pets best that it is his blood work and uploaded proof of it they said it would take up to a month to “review and process” I don’t know how a charge of CHEM 15 would even be considered as dog food. And then to wait up to a month to be possibly reimbursed isn’t okay in my opinion.”

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Posted 3 weeks ago

“This is an amazing company. Easy claim process and very fast payment straight into my account. I'm so glad I took this policy out on our new puppy.”

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Posted 3 weeks ago

“Good website and competitive rates. However, the claims process leaves a lot to be desired. Currently, I have two claims being handled by Pets Best. Both were filed on the same day. It’s been five business days and I have not received a payout for either one of them. Additionally, one of the claims required additional information, even though I provided the order details and receipt for the purchase I made for my dog’s heart worm medication. In my opinion, it should not take this long to handle a very simple Wellness claim. Thank you.”

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Posted 3 weeks ago

“Always easy to upload and fast process times”

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Posted 3 weeks ago

Hi Luis, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 days ago

“friendly customer service, easy to get an actual person to talk with and usually very speedy turn around time on answering claims”

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Posted 3 weeks ago

“I have had this insurance for several years. I recently filed my first claim for an emergency hospital ER visit and subsequent medical stay. While the claim was responded to quickly, the amount of the reimbursement was quite a bit less than what I expected. This was disappointing. My rating would have been 3.5 if that was an option.”

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Posted 3 weeks ago

“very easy filing and getting claims paid. Love it”

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Posted 3 weeks ago

“The service and response time is excellent and payment was sent to my bank quickly. Unfortunately, between the deductible, co-pays and things which to me should be covered but were not (this was all done at an Emergency Vet clinic so how could anything not be covered???), we were reimbursed a fraction of the total cost. Probably not very different from all insurance companies but I'd have to weigh the cost of the insurance vs reimbursement in order to decide whether to continue the policy.”

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Posted 3 weeks ago

“After a rough experience with our first rescue, we knew we needed pet insurance for our next rescue dogs. Thank goodness for our Pets Best policies! One rescue has to see two specialists, which are covered under his illness plan, and when our little rascal rescue ate something she shouldn’t have, the accident plan we have covered her.”

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Posted 3 weeks ago

“Once again Pets Best handled my claim quickly and efficiently without making me jump through hoops just to get the reimbursement to which I was entitled. I recommend this company to everyone who asks me about pet insurance.”

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Posted 3 weeks ago

“Always great service! Thank you!☺️”

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Posted 3 weeks ago

“I love how they reimburse very quickly once your deductible is used up. The biggest issue I have is how much the cost goes up annually! It’s outrageous! I will continue to use them until they raise my rate again. After that, I won’t be able to afford it. You would think being loyal to a company for 7 years would mean something.”

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Posted 3 weeks ago

“I called to ask a question or two and the representative was very patient in listening to my remarks. She made me feel at ease.”

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Posted 3 weeks ago

Pets Best Insurance is rated 4.3 based on 32,455 reviews