Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,374 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,374 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use timely responses, direct deposit on the covered amount.”

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Posted 2 weeks ago

“We just had our first Medical Claim with PetsBest. I was pleased with how smooth the process went and the communication from PetsBest along the filing and reinbursment process.”

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Posted 2 weeks ago

“Timely and supportive responses to all our questions and claims. They have been great to work with!”

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Posted 2 weeks ago

“The very best! Fast claim processing!”

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Posted 2 weeks ago

“The mobile app is easy to use. I love the immediate response to claim submission and quick reimbursement. Thank you”

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Posted 2 weeks ago

“It was very easy to file a claim and the insurance company kept me informed about my claim. I felt the time it took to have them deposits the check into my bank account was appropriate”

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Posted 2 weeks ago

“Pets Best through two dogs now continues to provide all the benefits they say they will, quickly and easily- I highly recommend this pet insurance.”

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Posted 2 weeks ago

“I pay $55 a month for insurance. I recently submitted a claim for over $600. I received reimbursement of $38. I might as well not have had insurance.”

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Posted 2 weeks ago

“Hi, my name is Allison and I was a part of the Pets Best family for a little over 4 years. I got my first dog, and my neighbor told me to get insurance, so I did my research and picked them. I got my perfect puppy and within the first 6 months he got bloat, I got the bill and immediately cried thinking I had to choose between my dog and that kind of money. I then remembered I had insurance which was a huge relief to me. From having bloat, my dog developed complications later on in life going into liver failure twice, and then at the age of 4 unfortunately passing in emergency surgery from liver torsion. I wouldn’t have been able to give my dog a great 4 years even though he had health complications if it wasn’t for Pets Best. They allowed me to get him the proper care, scans, blood work, and medical care needed to live his best life. He even had an allergist and nutritionist who was covered. So thank you to Pets Best for being by my side for the last 4 years and for giving my dog a life and hope, you are more than appreciative and thanked.”

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Posted 2 weeks ago

“Pets Best has been very reliable and timely in paying claims that I have presented. The claim process is simple and quick to do.”

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Posted 2 weeks ago

“Excellent coverage and customer service.”

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Posted 2 weeks ago

“I really don't have an issue with Pets Best Insurance I just wish they paid 80% on wellness coverage also, I hate that my pet has to have a medical issue in order to be reimbursed 80%”

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Posted 2 weeks ago

“Great coverage offered and customer service great and knowledgeable”

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Posted 2 weeks ago

“easy to submit claims, very fast turnaround time”

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Posted 2 weeks ago

“I recently had to take my cat to the vet for a brand new medical issue, and my claim was denied due to it being a "pre-existing condition". Well it's not pre-existing because I've never taken my cat to the vet for anything like this before, so I'm not really sure on what grounds they have to deny the claim other than the caat had other health conditions before that 1% change "could" have contributed to this brand new issue. I would say if you get a brand new pet with no pre-existing conditions and put them on this health insurance right away, it would be worth it. But I'm finding the company will do anything to deny a claim by baselessly linking new issues to anything the pet has had in the past. I also have no clue why claims from over a month ago took so long, but then I submitted a new claim that got processed immediately (even before some of the claims from a month ago!)”

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Posted 2 weeks ago

“So thankful for Pets Best. Recently my 1 year old kitty was diagnosed with Anaplasmosis with a super hefty veterinary bill. Just a month before she had a gastrointestinal issue which resulted in a vet visit as well. A $1K bill turned into $200 for me after reimbursement. Claims are always processed quickly and professionally! Having this insurance allows me to worry less when my pets are sick and need the proper veterinary care.”

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Posted 2 weeks ago

“This is a really good insurance in terms of coverage. I’ve used this a few times and have gotten reimbursed without any hassles. However, sometimes they do take a little bit longer to reimburse you.”

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Posted 2 weeks ago

“I'm very happy with my first claim with PetsBest. They took the time to unravel the documentation and they paid the claim very quickly. Good job!!!”

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Posted 2 weeks ago

“I have yet to have any issues with the insurance itself. I’ve had my animals split between 2 insurance for years, finally I consolidated them all onto petsbest a few weeks ago. I would highly recommend this insurance. The only con is their mobile app; it hasn’t worked in a while or doesn’t work more than it does (for us at a least). This is not a deterrent to the insurance though as they have good customer service, are very communicative about claims, and have little maintenance to cover your furbaby. So far so good!”

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Posted 2 weeks ago

“I have multiple animals and issues with each one. As a rule reimbursement has been quick. I would choose this company again when I get future pets.”

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Posted 2 weeks ago

Pets Best Insurance is rated 4.3 based on 28,374 reviews