Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,777 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,777 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My insurance plan increase by nearly $20 extra per month.”

Helpful Report

Posted 1 week ago

“I have had Pets Best for years for multiple pets. I have always been pleased with the coverage and service. Customer service has always been easy to deal with. Reimbursement may be quicker with other providers but I would still pick Pets Best. In fact, I just got coverage for another pet!”

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Posted 1 week ago

“Pets Best has helped with important procedures and care for my dog. Grateful to have it.”

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Posted 1 week ago

“Whenever I have had an illness or emergency with my pet, Pets Best has always come through. Customer service team has always been very kind.”

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Posted 1 week ago

“We have had our policy for 6 years and never had to use it. Recently our beloved GSD became suddenly ill and was diagnosed with an aggressive incurable cancer. It was an expensive week in the hospital as the hospital was trying to figure how what was happening. When she passed and we added up all the expenses it was overwhelming. We submitted our claims wondering what small print we didn’t read in the policy that would be a loop hole where nothing would be covered, but we were wrong. We met our deductible, and had the policy that covers 90% and that is exactly what they paid.”

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Posted 1 week ago

“The platform have not been working for more than a one month is been hard to summit a claim terrible”

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Posted 1 week ago

“Took way longer than it should have to get my case fixed. 4 months total for my fist claim for a simple wellness check and ear check...... Had to resubmit the claim because even tho we had sent records multiple times they closed the case and gave me a run for my time to just tell me 3 months of waiting to just resubmit and wait an extra 30 days for them to finally approve it. Everyone I have talked to about this claim said it is definitely insane how long a simple claim took.”

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Posted 1 week ago

“While the claim was easy enough to submit, it took a long time for any correspondence from them and even longer for reimbursement.”

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Posted 1 week ago

“I appreciate the work and care that goes into all call responded to during my interaction. My only concerning the slow processing for claims I wish they were process a little faster”

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Posted 1 week ago

“Good communication. Kept me updated on my claim in a timely manner.”

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Posted 2 weeks ago

“Luna's claim was processed quickly and covered actually as her policy stated. Don't hesitate to insure your pet with them.”

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Posted 2 weeks ago

“Need to cover all vaccines 100% , not just certain ones . I am seriously thinking about dropping the Insurance..”

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Posted 2 weeks ago

“It's great insurance!”

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Posted 2 weeks ago

“Great price! Great service! Fast and easy.”

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Posted 2 weeks ago

“From the time it takes to submit a claim to receive an outcome is weeks. My experience hasn’t been pleasant and customer service is very rude. I would expect the representatives to have more compassion and better communication with clients when dealing with pets.”

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Posted 2 weeks ago

“My recent clain took a long time to get approved. I was happy thatthey did approve it and kept me informed as to the delay.”

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Posted 2 weeks ago

“The reimbursement takes too long to process. Very disappointing.”

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Posted 2 weeks ago

“Pets best is just that. The best for your pet. They came through for me and my baby when we needed it most. They didn’t give me any trouble. They were very helpful and I highly highly recommend them to all!”

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Posted 2 weeks ago

“Excellent turnaround time for reimbursement, and communication.”

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Posted 2 weeks ago

“Our most recent claim was wrongfully denied, and Pets Best did not provide any contact information for submitting an appeal. In addition, our annual premium was unexpectedly doubled this year!”

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Posted 2 weeks ago

Pets Best Insurance is rated 4.3 based on 29,777 reviews