I am having an issue waiting over a month for any information on a $300 bill I submitted. I finally get half an answer and a reimbursement of $40 is pending. I questioned why so little return? I am still waiting on an answer. It is concerning the wait time and not understanding the coverage. I do use Trupanion for my other dog of 11 years but the price was better with Pets best I gues you get what you pay for. I am giving it another month to see if it can be resolved as I get the "COVID" time and short staffed issue. So we will wait and see
4 years ago
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