Setting up my account for two cats was made easy by a very helpful staff member who was able to clearly answer my questions as she walked me through the process. Submitting claims is made easy by the app on my android phone, which uses guided completion to make the process straightforward. Not everything I've submitted has been covered, but explanations as to why certain things are not covered are always clear and easy to understand. Premiums are quite high.Setting up my account for two cats was made easy by a very helpful staff member who was able to clearly answer my questions as she walked me through the process. Submitting claims is made easy by the app on my android phone, which uses guided completion to make the process straightforward. Not everything I've submitted has been covered, but explanations as to why certain things are not covered are always clear and easy to understand. Premiums are quite high.