I dont even know what to say. I would give them a 1 if Covid wasnt an issue. It is impossible to get ahold of anyone via phone, email, or text. I have tried numerous times and sent emails asking for a phone call numerous times over the past 3-4 weeks. Not a peep. I have questions I cant get answered! I have 6 claim submissions hanging out there in Pets Best land and no idea why they are not being reimbursed. Live chat rarely works and I even asked someone to call me in a live chat and they referred me to a phone number that no one answers. Im a very unhappy customer