Their coverage amounts are good but they have a HUGE wait time to process claims and it just continues increasing. "We don't guarantee processing times", but their estimate could increase by 20 days in my experience! In addition, they don't let you know you can have the claim paid directly to your vet. They don't let you know you need to fill out forms and then that further delays your claim. They take weeks to actually upload them regardless of when you send them. The phone waits are an hour or more, use the chat but that and the website that shows your claim status have incredibly limited info. You just don't know what the status means and they can't give you any info. I cancelled the policy and will be going with another company.