I have been trying to get a hold of anyone to talk about a claim which has been denied. I have tried calling on three separate occasions...and been on hold for over an hour each time before giving up. The website suggests that you can email them. I click on that link----which takes me to a page in which there are no email options; rather, the page suggests calling them. I have left a message on the instant chat---in which no one can talk with you...but, they will get back to you. Guess what? Nobody got back to me. Honestly, I would go with another insurance company...but the preexisting conditions for my two pets would not be covered. So, basically I feel screwed. There is also a question associated with this review: "How quick did the company reply to your queries?" Since "They haven't" is not an option, I am selecting "Over a week". Another question is "How would you rate the customer service you received?" Since "I received no customer service" is not an option, I am selecting 1 star.