I understand that most companies are not operating at full capacity at this time, but I am extremely regretful that I chose to go with Pets Best for my pet insurance. The reason I did not rate them one-star is due to the fact that some of the representatives I've spoken to were pleasant. I understand that processing times are going to fluctuate based on the influx of claims and the pandemic's effects on capacity and staffing. However, I have had to reach out 5-6 times in the three months that I have been a customer. On those calls and in those live chats, I received a lot of conflicting information and was given timelines that were never met. They even lost my dog's medical records. I could probably continue with a list of grievances but, overall, my experience with Pets Best has been stressful and unpleasant. I would not recommend them.