I already cancelled my policy after about 6 months. TERRIBLE, TERRIBLE, TERRIBLE service. I pay for the Wellness plan in addition to my policy, and when my dog went for a WELLNESS visit, they applied it towards my deductible instead of reimbursing me, because they saw 2 medications on the invoice, which they didn't even check with the Vet on. The meds are due to the fact that my dog will not allow anyone to touch his paws to trim his nails. So they need to give him the pills for his FUTURE appointments to help reduce the stress. Pets Best claims that because he had meds listed on his invoice, he is "sick." Well, he isn't sick. He may have some issues due to being a rescue and being abused by his former owner, but he most certainly is not sick at all. He is actually quite healthy! So, I am now with Nationwide and am paying less for a much better policy. Pets Best is Pets Worst! Just as bad as Trupanion and I wish I would have read the Yelp reviews before signing up with them. ZERO STARS!!