Extremely disappointed in my experience with this company. I was a client for six months. I filed two claims. I heard nothing from them for MONTHS before getting an email that the claims were denied because my vet didn't send my pet's medical history. After I confirmed with my vet that they did send over my pet's records, I reached out to Pets Best. It took them nearly TWO WEEKS to get back to me, at which point they said they needed records going back further than I even had the dog (he was a rescue). I promptly canceled my policy, and wish I had done so a long time ago.