Took over a week for them to respond to 2 claims I filed. Once they responded, they combined both of my claims which were separate occasions and decided to reimburse me for $96 total in another 5-7 business days. That includes the spay, rabies shot & wellness exam I had payed for. In the policy it’s says they reimburse you certain amounts, so I was expecting to get around $215 back, considering I spent over $400 total. I’ve heard other pet insurance companies approve claims almost immediately- with little to no waiting time & give 90% back no questions asked. I would not recommend this company. I will be canceling my policy