I've only had PetsBets for a few months now. I took my new kitten to the vet and paid ~$170, but Pets Best would only reimburse me for $60 of it for the Wellness part of the plan (his microchip, vaccine boosters, etc), but not the rest because I have to hit my $250 deductible first. Since the Wellness plan overall costs more than what I got reimbursed for, I am considering canceling his insurance since I'm paying more for the insurance than what I paid in vet bills. He's an indoor cat and very young, so I may consider getting it again when he's older, but right now it doesn't make sense. Also, the time it takes for them to process the claim is very long. It took them 3 weeks to get back to me saying they're giving me $60.