The time from claim submission to claim review was 12 days, pretty poor! Then there's their mobile app... I couldn't figure out how to submit multiple invoice pages on a single claim with my iPhone, so I submitted page 1 as a claim then submitted page 2 as a separate claim making both claims incomplete and despite an instructional email explaining the hack, they couldn't get 1 and 2 together so I had to go to a desktop computer with a scanner and resubmit. I guess in the future I'll need to use a third party scan app to create a single file to upload; or, they could contact the programmers that created Healthy Paws' mobile app and make their app more user friendly!