What good is paying over a thousand dollars a year in pet insurance only to be reimbursed a few dollars when you actually need to use it? Pets Best applied a diagnosis when my veterinarian couldn’t explain to me what was wrong with my dog. Pets Best decided my dog had a pre-existing condition even though no symptoms, diagnosis, or treatment was EVER applied at the time of enrollment or within the waiting period for pet insurance. In fact we had our insurance for nearly a year before an emergency occurred. We felt relief that at least some of the expensive emergency bills would be covered. After all that’s the only reason why we decided to invest in insurance for our two active dogs. Well to our surprise Pets Best barely covered anything. Pets Best’s policy justifies their lack of coverage due to a pre-existing Bilateral condition. Interesting news to me as my dog has NEVER been diagnosed as having a pre-existing condition in fact he had a bacterial infection due to a scratch on his side. I should have realize this insurance company could apply any non-evidence based diagnosis they want to a beloved family member all while taking money from said family while they fight for their puppy’s life... Pets First (an alternative pet insurance brand) is the only pet insurance to not include bilateral conditions as a pre-existing condition. I’ll be saving myself money and peace of mind by switching over. I’m sure my one year old GSD will receive another scratch at some point in his hopefully long and fulfilling life, we’ll be glad to know our money is protecting our best interests over corporate deadlines.