It has been very disappointing with Pets Best for the past year.. They have terrible explanations and really don’t take the time to go into detail. My dog was suddenly sick, and we had the most covered plan for him. Pets Best has only paid out $168 of the $2,000 plus so far either because of reasons not highlighted in the plan when we first got it, or because we didn’t hit the deductible (even though our calculations show we did), or because the invoice wasn’t to their standards and we had to resubmit and wait another 3 weeks for it to process (still pending). If I knew this was going to be such a hassle to have my pet be covered and at least get some financial coverage, I would have gone somewhere else