Our policy increased in price by 16% during Covid, even though I was informed that the company was growing and hiring more than ever due to increase in pet adoptions. The only time you can get someone on the phone for any sort of assistance is to cancel your policy. Claims take over two months minimum to get answered with endless “sorry for the delay emails”. For the price of over $67/month!! they don’t cover anything after deductibles. Please do your homework before you sign up and If you truly love your pet, PLEASE find a different pet insurance company. With PetsBest you’re simply throwing your money away. No one will help you past the point of entry.