I chose Pets Best because I read they were highly recommended; however, in comparison to my other pet insurance I’ve found Pets Best is very slow to process claims and they’ve held up my payments due to items on the invoice they don’t cover on my policy anyways. I had paid for a hernia repair (pre existing issue not covered) during a spaying and the underwriters kicked it back due to items on invoice not confirmed paid. If they don’t cover that, why do they care if it’s paid? The other items were paid in full and invoice reflected that. After a month I had to wait on hold for 35 minutes of my lunch hour and explain to just reimburse me for what my contract did cover on the invoice. Just a hassle