The customer representatives are very pleasant and helpful. But the insurance company was very unreasonable and not trust worthy. I was suppose to get my reimbursements and after over 2 months of waiting for claims, I got denied for my dog's illness that she has never had as a pre-existing condition. The insurance is trying to link my dog's dental disease symptom (ONLY ONE SYMPTOM) with Lymphoma as "pre-existing" symptoms which is very unreasonable and vague. Now, they are just waiting to delay time for appeals and deny to reimburse for my dog's Lymphoma treatments so after I exhaust my finance, my dog would have no choice but to die from this aggressive cancer with no options for treatment. I was hoping to have a pleasant experience with this insurance.