They get 2 stars because their prices are competitive. But you get what you pay for. Their customer service is the worst. They have a really hard time understanding simple questions. Other times they are dismissive with their responses. Their communication via e-mail is terrible: slow and ineffective. They charged me more then they should when I renewed my policy and now they don't want to take any responsibility for those extra charges. They say it's not their fault. Can you believe that? Plus, they stopped responding to my e-mails.
4 years ago
Pets Best Insurance has a
4.3
average rating
from
28,932
reviews
