Pets Best will attract you with a low rate, so beware if you are needing timely service, because that is not something they are good at. I've literally waited for 45 mins to an hour MULTIPLE times, just trying to reach someone. Sometimes they will hang up on you, and you end up recalling and waiting again. They are NOT fast with claim resolution. I have had 3 claims and they all took over a month to even be processed. They sent a check on one, but I waited 7 weeks. If you are looking for good customer care and prompt service, go elsewhere.
4 years ago
Pets Best Insurance has a
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