I have two dogs. One of my dogs, the claims process quickly however, my other dog I have 2 pending claims with one being 30 days old. The representative on the phone stated the the reason is that two different representatives processed the claim submitted on both dogs at the same time, but it would be processed in the next couple days. Well that was 2 weeks ago and the claim is still pending. My one dog has had claims submitted and processed after the second dog, but my second dog cant seem to get claims processed. Also the payment is very slow to be reimbursed. So far, I have payed alot of money for these 2 policies, and have had little follow through from this company. After 30 days for one claim and a second claim going on 2 weeks now, but nothing has been processed for one dog, yet all my claims have been processed for the other dog, this makes absolutely no sense to me. I also have a pending payment due to me July 2, but have yet to receive that. The claim submitted for one dog on June 25, and EOB claims that I should be sent a payment July 2, but no payment. Yet the two claims pending for my other dog were before June 25. I will not likely be purchasing this insurance in the future.