Turn time on claims is extremely long compared to my other Pet Insurance I have on my other dog. One to three days if that compared to Pets Best which takes 30-40 days currently! When you have an animal in need of medical treatment and not getting reimbursed in a timely manner is not helpful. Extremely frustrating. Now we have a history with them which prevents us from changing insurance companies due to the pre-existing condition we’ve established now with Pets Best because of the claims submitted to them. Pets Best would not be my choice if shopping for pet insurance for a new pet.