8/13/21- UPDATE: I am changing my original 1 star review to a 3 star review. After 46 days and endless amount of hoops. Of my original invoice of $8380 getting denied, a new resubmitted claim being open. Me throwing an absolute fit, possibly frustrating every Pets Best employee I finally got approval for my invoice. I will say I am pleased that my policy covered all treatment and medications with the exception of supplements and food my dog had to receive via NG tube. After many many hours of trying to be proactive and touching base on what was needed the claim was approved. I do give Adrianna and Kendra (chat customer service reps) a 5 star review. Both of them went way above and beyond any other reps I worked with. The set follow up reminders, the thumbed through the 141 pages of invoices & medical records. So thank you both. Also thank you to Tamra who had to deal with me at my absolute frustrated, less than professional self. We got off on the wrong foot, but she followed through in the end with the promises she made on getting my claim wrapped up and processed. Based off the coverage I did receive on these large bills I plan to stay with Pets Best and hope they are able to get their claims processes figured out to enable the quoted processing time of 15-21 days. Beyond disappointed in their lack of follow through on claims processing times. Was informed they basically have an "easy" button for claims that do not required medical records. 6/27 for over $8k, still hasn't been paid. Claim submitted 7/14/21 for $714 has been processed. They said they didn't require medical records for this claim, though a rep told me they had requested and received those medical records. If your pet needs thousands of $ in treatment, be prepared to not be reimbursed quickly or at all. Also do not expect any updates on the chat forum, besides "We apologize for the delay we are experiencing 45+ days for processing time". I guess for the monthly price this is the service you will receive.