I had heard good things about this health insurance for my pup. At the very end of my first year, my dog had an issue and had to be hospitalized. I submitted a claim and it’s been five weeks and haven’t heard anything back. I tried to call four times, use the chat bought on the website and app, and email. Phone wait times were up to an hour when I finally gave up. And never a response on the chat. Finally on my fourth time trying to call, I was connected to somebody who said they would help. The claim is still open with no action. I couldn’t in good conscience give my money to this company anymore with no way to reach them and really long action on claims when I don’t even know if they will pay out in the end. I would not recommend this company to anyone