When I reach out I don’t get an answer, just a resubmission of a claim that I am then told I duplicated even though it was a correction to a vet bill. All of my cat’s flea (and HEARTWORM) medication were submitted incorrectly despite me explaining that their medication covers both and in the past I’ve been credited for both under their policies. Also, because my cat now has allergies, your team is writing everything off as allergies and nothing is covered anymore. I’m furious and heartbroken. This cat deserves SO much better. Seriously? Gabapentin? Your team knows this is for anxiety right? The vet prescribed this for long car rides. NEVER mentioned in any records before, and I would totally understand if it wasn’t covered because it wasn’t an approved medication. Yet I was told it’s related to her pre-existing condition. What’s the point in me continuing her policy if everything is going to be written off as related to her allergies? Ear infections apparently aren’t covered anymore, even though those are curable. So, what, no curable infections are covered anymore? This seems pointless. Also I’m answering the delivery questions below in terms of turnaround time for these policies. I have had to make 2 payments on my card before ever getting an answer back from your team. I understand you’re busy but that’s ridiculous.