I am unimpressed with the coverage, claim turnaround times, and outrageous pricing for limited coverage (including massive price increases--$50+/monthly). I have only an 80% coinsurance, rarely file claims, and saw an increase from $196.47 for my two dogs to $253.90. I did file claims (finally) on 9/30/21 and as of 10/13, only one of those has been completed. Other companies, like Pumpkin, offer similar pricing, FAR more extensive coverage, and they aim for a 24-hour claim processing time. I know this because I worked for them for a short period of time. While Pets Best did a good job with my Rottweiler, and this is why I went with the company with my two pups in 2014, I will be switching companies for any new dogs I adopt.