We switched to Pets Best after a friend recommended them. Since we've switched our dog was diagnosed with cushing diesease and chronic pain. We have had to go back and forth for months for each claim we have submitted to help with her vet bills for testing, medications, etc. for months. For a pet insurance company who is supposed to want to help animals and keep them healthy- they do a terrible job for owners making this happen. We've spent over 2,000 dollars for our dogs new diagnosis to have hardly anything reimbursed back to us. Would not recommend unless you're dog is in perfect condition and wrapped in bubble wrap and then you don't even need pet insurance.