I’ve been with PetsBest for several years. Through that time I’ve noticed several pros and cons. Pros: Clear coverage - I know roughly what will be covered before submitting a claim. No-nonsense claims - I’ve never had a real conflict with claims. Everything is clear isn’t he statement of why something is/isn’t covered. Affordable prices - I know what I’m paying and the insurance has paid for itself at least once. The yearly payment is already 30% covered by preventative reimbursements. Cons: The only real con I can think of is the slow reimbursement speed. For 3-4 years every claim has suffered from “higher than usual claim rates” and “delayed claim review” After 4 years of “higher than usual rate of claims” I would think that this is usual and they would increase their agent pool. I only bring this up because I, like many people, have to put their large vet bills on credit cards. So not being reimbursed for 4-6 weeks means I’m paying interest on these vet bills. So the late reimbursements costs me, the customer, more in the long run and makes the reimbursements worth less than promised.