In our second year of coverage with Pet’s Best, I filed a claim 45 services that I paid for with my veterinarians advance payment plan. It was a zoo Getting their agents and reviewer’s to actually read and understand what I had sent. They called my vet twice to get information I had already sent them. It was very difficult to get Pet’s Best’s agents to understand and it took me five months to get a fair review of a claim of less than $350. Not sure I’ll be staying with them next year. Finally, their excellent agent Penny rounded everything up got it through review and ended up with a fair result. But it was exhausting!