I did not enjoy my time with PetsBest. I called over the summer to add wellness because I was under the understanding that dental cleaning would cost me $150 when in reality that's all I would be reimbursed. I had spoken with a representative who was very nice and added the coverage for me but should have made clear that the reimbursement was $150, not the other way around. When I called to see what could be done I was told I would receive a call back to discuss options. The next thing I know I received an email saying my coverage was canceled and I never did get a call back.