Very slow processing times and very poor communication. Claims I have submitted took 1-2 months to be reviewed then they were denied. I then had to submit appeals for each claim because they were denied for inappropriate reasons. They appeals were not looked at and were closed without me being notified. I then had to submit the appeals for a second time and then had to get my veterinarian to write a letter supporting the documents. It’s now been 5 months since the first claim and I have not received any reimbursement and was told the appeal can take another 90 days to review. I have now canceled all three policies I had with PetsBest and changed to TruPanion, which pays the Veterinarian directly. I would highly discourage anyone from holding a policy with PetsBest.