I feel like I need to be very on top of it when it comes to my claims with Pets Best otherwise things have fallen through the cracks. For example, 4 claims in a row that I submitted said that PetsBest needed more info from the vet but couldn't get in contact with the vet... PetsBest didnt even try... I know this because my vet is VERY responsive, they said no one had reached out regarding my dog's claims. If I didnt take look thru each claim line item one by one I wouldn't have caught this and would've just patiently waited for a reimbursement. It shouldn't have to be such a hassle for me, I should just be able to submit my claim and get the reimbursement without all the follow up work in between.