I continue to be disappointed that Pet's Best takes as long as it does to remit for claims. I mailed my claim on October 27 and just received payment today, December 21. That is 55 days, almost 2 months to be paid, albeit for a minimal claim of about $25. But the size of the claim is not the point. The point is that this was not an issue in the recent past with Pet's Best. As well, one wonders if it is the mission of your company to defer as long as you can without paying in the hope that the client will forget they have filed one. Should Pet's Best, as a company, desire to provide better claim remittance times, and their excuse in not doing so now due to the pandemic, I would advise them to hire more staff in the interest of providing a quality service. I wonder as well, at what point in the future, Pet's Best will notify me that they are no longer providing a service and thank me for paying premiums to a failing company. Clients should not have to explain to a company what their problems are and what needs to be done to correct them.