I have had 3 of my pets insured, I regret insuring the with PetsBest, in the beginning I thought it was great and I was so happy and I told all of my friends and family about it but after having to file some claims I am disappointed, I filed a claim for one of my dogs that took 44 days to finish there review and payout, about 30 days into it I called and asked what was taking so long and they said it takes 29 to 39 days to to conclude there review because the vet has to send records and so on, mean time my other dog had a fall and fractured his hip before the holidays, 9 days later the night before Christmas PetsBest denied my claim for him, I am beyond mad, there reason was that they tried multiple times to get records from his vet and actually the same vet that I took my other dog to, I had an absolute panic attack, 9 days right before the holidays where every vet it backed up and busy, my dog has been referred to a orthopedic surgeon and I honestly feel that there reasoning was sketchy and there is no reason why this should not be covered! PetsBest has caused a lot of stress where I should have peace of mind! I’m not happy