Though I am generally satisfied with coverage, the time it takes to process claims is getting ridiculous. If it is a wellness visit or if the expense is applied to my deductible, the turnaround is very quick. However, as soon as I’ve met my deductible, processing grinds to a halt! I think you forget that we have to pay these expenses out of pocket and then get reimbursed. We’re putting down large sums of money and need that refunded so we can take care of other family expenses. My most recent claims took over 40 days to process. Way too long. I am grateful for getting the funds back, but while I was waiting on you, I didn’t have money at the holidays to spend on my family. Please make this a priority!