It's terrible. They take a long to process claims in comparison to other insurance companies. They didn't cover a multi-thousand dollar surgery of my dogs (that I was told she could die if it didn't get done), because they said it was "preventative." Although it was not. I even had a letter from my vet that stated it had to be done to avoid GDV but because it was done with her spade they wouldn't cover it. The wellness coverage is a joke- I got insurance because I thought it was going to help relieve some of the costs incurred by vet visits but it does not at all. My dog has a lot of gastro issues (hence the stomach surgery) and it was not hereditary it just happened, my dog has been covered since the day I got her and they rarely cover any of the emergency visits for the gastro and the meds and the special foods. Lastly, the app and website never work. I can never update claims, the app never loads. I really wanted to like Pets Best but its really not for my dog. If you want to pay $80 per month and your dog is never sick and they cover the bar minimum, do it. If not pay a little extra and use a different type of insurance!