My dog had a procedure done and received wellness care at the same time on March 2. I submitted his claim right away and we still haven't heard anything about our reimbursement nearly 3 weeks later. I don't know what typical is for this company but they advertise a quick reimbursement timeline and that has not been the case for us. I am certain they are understaffed and will get to ours soon, but just be aware. The rates were the best we've seen
3 years ago
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