I was completely dissatisfied with Pets Best ability to turn around my claim. This marks a change from the past when the service was prompt, as I've had your insurance for many years without a problem. There is simply no excuse to take 6 weeks, especially when your premiums are extremely high. I called up and did not receive a satisfactory answer, that staff were in "training". My friend had a pet visit for an emergency almost exactly at the same time as my pet and received reimbursement within a week from one of your competitors. I cannot and will not recommend this insurance to anyone.