I would not recommend Pets Best to anyone looking for insurance for their pets. They take a long time reviewing, they’ve approved and reimbursed NOTHING but $65 since I initiated service with them five months ago. I prepaid for a year & have spent several thousand dollars on my puppy that PB has not covered for any number of reasons that make no sense. Their customer service is nice but thoroughly unhelpful. They do not cover wellness as they state, even with their top wellness plan. They pick and choose what vaccines they’ll approve or deny without rhyme or reason (even when those vaccines are LISTED in their list of approved vaccines). They deny illnesses & medicines as preexisting when they’re not, to force you to appeal. Their appeal process is needlessly long and tedious; and yet appeals will still be denied. I honestly regret not listening to my Vets office when they suggested I sign up with Trupanion. With the amount of money I’ve shelled out to Pets Best & my vets office, I could have purchased several years of Trupanion insurance. Please do your do diligence with this company before signing up or you’ll be throwing your money out the window.